Book a Call
Back to Blog
Dart in the bullseye of a dartboard

New Intentions. New Possibilities…But Are They Probable?

clinical communication habit metrics phone communication sales communication

There is something special about a new year with its new beginnings, new intentions, new possibilities, new calendars, and new planners. All seems fresh and the possibilities are endless.

But if it is possible, does it necessarily mean is it probable?

Our family enjoys going to CiCi’s Pizza. “Welcome to CiCi’s!”

On one particular instance, prominently displayed at the front door was a sign offering a $250 prize for anyone who could meet “The Challenge”. The rules included eating a 28-inch pizza and drinking a large soda, without ice, in 60 minutes. No standing, no throwing up.

Now is this possible? Yes—according to the sign, one person had succeeded.

Is this probable? No—so far only one had succeeded while over 40 people had accepted the challenge.

Possible vs Probable

So what is the difference between possible and probable?

The dictionary says that possible means, “capable of happening, existing, or being true without contradicting proven facts, laws, or circumstances—capable of occurring or being done”. Common words—”it could happen”.

The dictionary says that probable means, “likely to happen or to be true”. Common words—more than likely, “it will happen”

New Year Intentions

This is the time of the year when we make resolutions or add things to our “bucket list”. Each of these things falls into the category of possible or probable. Some things that determine where they fall include your expectations and effort.

When we walked into CiCi’s, we saw the challenge and determined that it was something we could possibly do, (we like pizza and how hard could it be?) — but probably would not do because we did not expect to win and were not willing to make the effort to win, and so far, only one had succeeded.

Your List – Your Choice

Think about the resolutions you have made for yourself and your team. Then categorize them into Possible and Probable. Finally, see how many you can transition from Possible (it could happen) to Probable (it will happen) by providing the correct expectation, effort, or resources.

Remember, it’s your list—it’s your choice. You can turn “possibility” into “probability” with the plan and effort it takes to meet your expectations.

And what would that look like? Success!

Set Yourself Up for Probable Success

Start the new year and new decade off right by empowering yourself and your team with the first book of its kind! Communicate Excellence: A Guide to Authentic, Positive, Consistent Front Desk Communication is a resource that should be in every practice.

Learn how to improve EVERY communication and call!

From making a great first impression to proper communication for scheduling and handling difficult patients, [Amy Demas] shows how to dramatically improve conversion rates, build your practice, and create raving fans in the process. Implementing her time-tested methods will help build teamwork and reap big profits for your practice!

John McGill

Learn from the communication expert, Amy Demas, as she shares her insights after evaluating over 10,000 calls EACH year. Then consider…

If you don’t have time to do it right, when will you have time to do it over?

Coach John Wooden

Find Communicate Excellence: A Guide to Authentic, Positive, Consistent Front Desk Communication wherever books are sold. For $19.99 it is a resource you cannot afford to pass up.