Hi! I'm Amy Demas
Let me show you how my past will empower the practice of your future.
Hi! I'm Amy Demas
Let me show you how my past will empower the practice of your future.
Why am I the best coach for your team?
Worked as a Vice President at Bank of America
Awarded over 56 U.S. Patents for statistical and process development work
Earned Green Belt Six Sigma certification
Inventor of the Year at Bank of America in 2008
Received Distinguished Toastmaster title and am an award-winning communication evaluator
One of the first 1000 women to ever attend the United States Military Academy
Received a BS in Mechanical Engineering from
Missouri University of Science & Technology
Earned an MBA
I am here to help you deliver superior customer service, streamline communication and save thousands of marketing dollars by establishing better relationships with patients.
I am so proud to be recommended by 100% of Doctors AND Staff
I believe in establishing trust among doctors, their staff and patients and instilling confidence in front desk employees. No more “gotcha” calls or walking on eggshells.
Accountability
Respect
Trust
Honesty
Expertise
I would highly recommend her coaching program to any practice looking to enhance their patient communication!
Dr. Lance Miller, Keene Orthodontic Specialists
Preferred Provider For:
As a bonus for being a member of these organizations you will receive a discount on my services.
Schulman Group leaders say
“The Schulman Group is pleased to call Amy Demas/Communicate Excellence one of our valued preferred consultants and a huge advocate for our educational programming efforts. Her "can do" attitude has served the group in many capacities over the years…..as a consultant, as a program speaker and most recently served as moderator for our Doctor and Team Meeting. As speaker and consultant, Amy offers invaluable insight on communication skills for all orthodontic team members and has helped a number of our members streamline and improve office interactions with patients.”
Emily, Mari's List says
"Amy Demas is a shining star when it comes to training front desk staff, scheduling coordinators and treatment coordinators. She truly communicates excellence. Mari's List feels confident endorsing Amy because of her long history of exceptional professionalism and glowing reviews from our members."
Hear from Amy
HOW TO WORK WITH ME
Phone Coaching
Telephone skills training for efficient and impactful first impressions with your receptionist and front office team.
Sales Coaching
Treatment Coordinator communication training for consultations to adapt, read the room, and win the start.
Workshops & Keynotes
Book me for your team or appreciation event you are running to provide customer experience training.
Join my mailing list for regular inspiration, tips and techniques to share with your team.
Watch my short video on the 5 Types of Questions as a welcome gift.
Did you know there are different types of questions? Annoyingly, we often default to the question type that doesn't actually help move us towards our goal.
Take a few moments to watch my short video and you'll learn a few of the different types so you can be more conscious of your speaking habits and bring the correct question type to the situation at hand.
Do share this video with the rest of your team to help them make the same change - it's my little thank you for having you join my mailing list.
How to Write a Note
Writing a note is a lost art but can create a wonderful memory for the recipient. In our age of electronic communication, many have forgotten this basic skill. Let Amy Demas show you some tips to make... ...more
Customer Experience ,Habit
July 26, 2023•1 min read
Amy Demas with Jill Allen on Hey Docs! Podcast
Amy Demas was the guest of Jill Allen on her podcast, Hey Docs! The title of their discussion is "Learn to Communicate Better." Links are provided for Spotify and YouTube. Take time to listen and wat... ...more
Phone Communication ,Sales Communication Habit &Podcast
March 09, 2023•0 min read
How to Use Your Voice
Your voice paints a picture of you. It is a critical input as clients form first impressions. Amy walks through the acronym PICTURE to describe voice characteristics. She wants you to paint a picture ... ...more
Phone Communication ,Sales Communication Habit &Clinical Communication
October 24, 2020•2 min read
Willingness – A Key Factor to Change
Knowledge is not enough to ensure change. Being WILLING to change is a key factor to help unlock and open the valve to change. Amy walks through the transtheroretical model of behavior change, otherwi... ...more
Habit
August 09, 2020•5 min read
What is the Difference Between Wanting and Committing to Change?
Many times we approach changing habits as "all or nothing." This tends to result in failure. Amy Demas elaborates on how "small repeatable habits" result in greater success by referring to principles ... ...more
Habit
August 01, 2020•3 min read
5 Chapters to Change a Habit
A poem by Portia Nelson called, "Autobiography in Five Short Chapters" forms a great outline for explaining the "stages of change" model. Amy walks through this poem and model to show how habit work i... ...more
Habit
July 20, 2020•5 min read
Our Clients' Experiences
