Win the Call

Being the Practice Ambassador takes grit and determination

give them the training to fully embrace their role as the face of your practice

Win the Call

Being the Practice Ambassador takes grit and determination

give them the training to fully embrace their role as the face of your practice

Scheduling Coordinator Training

Empower the role that has the most frequent interactions with your patients and parents. They set the tone - let's make sure it's a great one.

Being on the front desk is more than reading scripts or hiding behind the "do not disturb" - let's help your team create that perfect first impression.

I am Amy, and my training program helps your Scheduling Coordinators improve their phone and in-person patient interactions. I provide coaching for efficient & impactful first impressions, teaching new strategies & habits to improve your scheduling skills!

Are you looking to train your team to build better relationships with patients? Our customer service training will give your team the tools they need to provide excellent customer experiences.

Specific Training for your Front Desk team

A scheduling coordinator is more than just an appointment setter - they truly are the face of the practice and help your patients to fulfill their orthodontic dreams.

Empower them - sign up for my coaching!

A scheduling coordinator is more than just an appointment setter - they truly are the face of the practice and help your patients to fulfill their orthodontic dreams.

Empower them - sign up for my coaching!

Phone Coaching

Phone skills training for efficient and impactful first impressions

  • Master the first and last impression

  • Learn how to offer appointments to your schedule

  • Know how to prevent escalations

  • Master the initial inquiry call to prevent no-shows

  • Mousy to marvelous or edgy to polished

All Packages Include:

Coaching & accountability - Online Library Portal - Standardized training - Options for remote & on-site initial training

Train your team to become effective scheduling coordinators and learn how to manage patient appointments efficiently.

Signing up with Amy will guarantee your front office team gains the skills needed!

Join Amy's mailing list today and receive her ALERT training as a thank you!

It happens. People get frustrated. Sometimes they vent at us simply because we're the ones on the other end of the phone, regardless of whether we have had a part to play in the situation.

I always remember "Event + Reaction = Outcome". You can control your reaction, not the event, and it still affects the Outcome.

What Our Clients Are Saying

My customer communication training will help you to 10X your patient experience to massively impact your Win ratio!

40%

Decrease in No Shows

because all your customer relationships are real connections, right from the start.

64%

Reduction in Longer, Problem Calls

because you're no longer inadvertently upsetting your valued customers.

20%

Increase in Production

because you've built trust with your customers from the beginning, so your win ratio is much higher.

HOW TO WORK WITH ME

Phone Coaching

Telephone skills training for efficient and impactful first impressions with your receptionist and front office team.

Sales Coaching

Treatment Coordinator communication training for consultations to adapt, read the room, and win the start.

Workshops & Keynotes

Book me for your team or appreciation event you are running to provide customer experience training.

How to Effectively Offer Appointments to Patients

How to Effectively Offer Appointments to Patients

Guiding patients through their appointments is critical to the success of timeliness of treatment time. Amy provides helpful structures and insights so you can effectively guide patients in their appo... ...more

Phone Communication ,Scheduling

October 02, 20230 min read

Being Polite and Authentic in Communication

Being Polite and Authentic in Communication

The right amount of politeness is key in communication. It is like the right amount of spicing in a dish. Amy provides insights to the right amount of "polite spicing" in communication. ...more

Customer Experience ,Phone Communication

October 01, 20231 min read

How to be Respectfully Effective with Politeness and Guiding

How to be Respectfully Effective with Politeness and Guiding

When striving to be effective in our communication, we must realize it requires a balance of politeness and guidance. Vanessa Van Edwards calls this a balance between warmth and competence, resulting ... ...more

Customer Experience ,Phone Communication &Sales Communication

August 22, 20231 min read

How to Remove Hurdles and Avoid Leading "No's" to Tough Questions

How to Remove Hurdles and Avoid Leading "No's" to Tough Questions

I know sometimes our patients ask us questions where the most direct reply is, "No." I get it. It's effective, but many times it is not received well. Learn how to respond to common tough questions wi... ...more

Customer Experience

August 21, 20232 min read

How to Write a Note

How to Write a Note

Writing a note is a lost art but can create a wonderful memory for the recipient. In our age of electronic communication, many have forgotten this basic skill. Let's learn some tips to make this part ... ...more

Customer Experience ,Habit

July 26, 20231 min read

Best Word Choice for...VALUE, CLARITY, and TRUST

Best Word Choice for...VALUE, CLARITY, and TRUST

Word choice is very important in how we communicate. Amy provides tips on how to remedy the more common word choice errors she observes. ...more

Customer Experience ,Phone Communication

July 22, 20231 min read

What Our Clients are Saying

Amy believes in giving back and paying it forward by donating 10% of ALL proceeds to organizations that help others.

Preferred Provider For:

As a bonus for being a member of these organizations you will receive a discount on my services.

Schulman Group leaders say

“The Schulman Group is pleased to call Amy Demas/Communicate Excellence one of our valued preferred consultants and a huge advocate for our educational programming efforts. Her "can do" attitude has served the group in many capacities over the years…..as a consultant, as a program speaker and most recently served as moderator for our Doctor and Team Meeting. As speaker and consultant, Amy offers invaluable insight on communication skills for all orthodontic team members and has helped a number of our members streamline and improve office interactions with patients.”

Emily, Mari's List says

"Amy Demas is a shining star when it comes to training front desk staff, scheduling coordinators and treatment coordinators. She truly communicates excellence. Mari's List feels confident endorsing Amy because of her long history of exceptional professionalism and glowing reviews from our members."

Hear from Amy