WIN THE CALL
Being the Practice Ambassador takes grit and determination
give them the training to fully embrace their roleLET'S TALK
Specific Training for your Front Desk team
Amy's training program helps your Scheduling Coordinators and administrative team members to effectively manage patient interactions. They will learn key strategies and new habits to embrace which will enable them to improve your practice's scheduling processes!
My comprehensive training program is designed to help you provide exceptional customer experiences for your patients.
Train your team to become effective scheduling coordinators and learn how to manage patient appointments efficiently.
Signing up will Amy will guarantee your front office team gains the skills needed for effective scheduling!
Phone skills training for efficient and impactful first impressions
- Master the first and last impression
- Learn how to offer appointments to your schedule
- Know how to prevent escalations
- Master the initial inquiry call to prevent no-shows
- Mousy to marvelous or edgy to polished
All Packages Include:
Coaching & accountability - Online Library Portal - Standardized training - Options for remote & on-site initial training
Join Amy's mailing list today and receive her ALERT training as a thank you!
It happens. People get frustrated. Sometimes they vent at us simply because we're the ones on the other end of the phone, regardless of whether we have had a part to play in the situation.
Learning how best to diffuse the situation instead of allowing it to escalate, will change their day, and yours, for the better.
I always remember "Event + Reaction = Outcome". You can control your reaction, not the event - but it still affects the Outcome. In this PDF I teach you another great tool, the acronym ALERT, to help you remember in the moment how to diffuse things and it's my little thank you for having you join my mailing list.