Worked as a Vice President at Bank of America
Awarded over 56 U.S. Patents for statistical and process development work
Earned Green Belt Six Sigma certification
Inventor of the Year at Bank of America in 2008
Received Distinguished Toastmaster title and am an award-winning communication evaluator
One of the first 1000 women to ever attend the United States Military Academy
Received a BS in Mechanical Engineering from
Missouri University of Science & Technology
Earned an MBA
I believe in establishing trust among doctors, their staff and patients and instilling confidence in front desk employees. No more “gotcha” calls or walking on eggshells.
As a bonus for being a member of these organizations you will receive a discount on my services.
Schulman Group leaders say
Telephone skills training for efficient and impactful first impressions with your receptionist and front office team.
Treatment Coordinator communication training for consultations to adapt, read the room, and win the start.
Book me for your team or appreciation event you are running to provide customer experience training.
Did you know there are different types of questions? Annoyingly, we often default to the question type that doesn't actually help move us towards our goal.
Take a few moments to watch my short video and you'll learn a few of the different types so you can be more conscious of your speaking habits and bring the correct question type to the situation at hand.
Do share this video with the rest of your team to help them make the same change - it's my little thank you for having you join my mailing list.
Guiding patients through their appointments is critical to the success of timeliness of treatment time. Amy provides helpful structures and insights so you can effectively guide patients in their appo... ...more
Phone Communication ,Scheduling
October 02, 2023•0 min read
The right amount of politeness is key in communication. It is like the right amount of spicing in a dish. Amy provides insights to the right amount of "polite spicing" in communication. ...more
Customer Experience ,Phone Communication
October 01, 2023•0 min read
When striving to be effective in our communication, we must realize it requires a balance of politeness and guidance. Vanessa Van Edwards calls this a balance between warmth and competence, resulting ... ...more
Customer Experience ,Phone Communication &Sales Communication
August 22, 2023•1 min read
I know sometimes our patients ask us questions where the most direct reply is, "No." I get it. It's effective, but many times it is not received well. Learn how to respond to common tough questions wi... ...more
August 21, 2023•2 min read