I'd love to hear from you - use either my calendar to book a call or scroll below to send me a message & I look forward to chatting with you soon.

Amy Demas

Introduction & Connection with Amy Demas

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Hear from Amy

The ONLY Communication Training Consultant Specializing In Orthondontic Front-Desk Employees

Saving orthodontists, like you, thousands of dollars in marketing costs every year because your team knows how to win over each patient by looking after them well -

we're here for all your
customer service training and growth needs.

I am Amy & I have worked in EVERY admin role in the practice

Every practice needs an Amy!


Communication etiquette just isn't taught in schools, not even at home anymore - especially since the advent of caller id!

Our team members find themselves in "front of house" roles with little to no formal training. Let's make a change. Let's help our people feel confident and eloquent when handling telephone interactions.

My customer communication training will help you to 10X your patient experience to massively impact your Win ratio!

40%

Decrease in No Shows

because all your customer relationships are real connections, right from the start.

64%

Reduction in Longer, Problem Calls

because you're no longer inadvertently upsetting your valued customers.

20%

Increase in Production

because you've built trust with your customers from the beginning, so your win ratio is much higher.

HOW TO WORK WITH ME

Phone Coaching

Telephone skills training for efficient and impactful first impressions with your receptionist and front office team.

Sales Coaching

Treatment Coordinator communication training for consultations to adapt, read the room, and win the start.

Workshops & Keynotes

Book me for your team or appreciation event you are running to provide customer experience training.

Join my mailing list for regular inspiration, tips and techniques to share with your team.

Watch my short video on the 5 Types of Questions as a welcome gift.

Did you know there are different types of questions? Annoyingly, we often default to the question type that doesn't actually help move us towards our goal.

Take a few moments to watch my short video and you'll learn a few of the different types so you can be more conscious of your speaking habits and bring the correct question type to the situation at hand.

Do share this video with the rest of your team to help them make the same change - it's my little thank you for having you join my mailing list.

How to Effectively Offer Appointments to Patients

How to Effectively Offer Appointments to Patients

Guiding patients through their appointments is critical to the success of timeliness of treatment time. Amy provides helpful structures and insights so you can effectively guide patients in their appo... ...more

Phone Communication ,Scheduling

October 02, 20230 min read

Being Polite and Authentic in Communication

Being Polite and Authentic in Communication

The right amount of politeness is key in communication. It is like the right amount of spicing in a dish. Amy provides insights to the right amount of "polite spicing" in communication. ...more

Customer Experience ,Phone Communication

October 01, 20231 min read

How to be Respectfully Effective with Politeness and Guiding

How to be Respectfully Effective with Politeness and Guiding

When striving to be effective in our communication, we must realize it requires a balance of politeness and guidance. Vanessa Van Edwards calls this a balance between warmth and competence, resulting ... ...more

Customer Experience ,Phone Communication &Sales Communication

August 22, 20231 min read

How to Remove Hurdles and Avoid Leading "No's" to Tough Questions

How to Remove Hurdles and Avoid Leading "No's" to Tough Questions

I know sometimes our patients ask us questions where the most direct reply is, "No." I get it. It's effective, but many times it is not received well. Learn how to respond to common tough questions wi... ...more

Customer Experience

August 21, 20232 min read

How to Write a Note

How to Write a Note

Writing a note is a lost art but can create a wonderful memory for the recipient. In our age of electronic communication, many have forgotten this basic skill. Let's learn some tips to make this part ... ...more

Customer Experience ,Habit

July 26, 20231 min read

Best Word Choice for...VALUE, CLARITY, and TRUST

Best Word Choice for...VALUE, CLARITY, and TRUST

Word choice is very important in how we communicate. Amy provides tips on how to remedy the more common word choice errors she observes. ...more

Customer Experience ,Phone Communication

July 22, 20231 min read

Our Clients' Experiences

Amy believes in giving back and paying it forward by donating 10% of ALL proceeds to organizations that help others.