Welcome to my Free Resources page!

This is a great way to you to engage with me and learn a whole bunch of new stuff as well as join my email list for regular updates. I'm really honored that you are here and I look forward to helping you and your team in the future.

Welcome to my Free Resources page!

This is a great way to you to engage with me and learn a whole bunch of new stuff as well as join my email list for regular updates. I'm really honored that you are here and I look forward to helping you and your team in the future.

YouTube Episodes of the Month

Want to give your Staff their first step in Front Desk training?

Trapezio has launched The Academy of Front Desk Coordinators which is the perfect foundational training to creating a confident front desk team.

Book a Call with Amy to discuss your practice's training, speaking and coaching needs.

Click now to schedule.

Join my mailing list and receive my Straight Through Processing eBook as a welcome gift.

FREE RESOURCES

Win the Start

Sometimes we are so focused on getting a new patient to sign the contract that we can forget and bypass the natural milestones that need to occur during the exam process.

Take a few moments and review each section of the exam so you can keep the flow and avoid missing any of the key steps out.

To help you keep this in mind, I have given you a mini-goal for each section. This PDF will help everyone in your team, so do share it around - it's my little thank you for having you join my mailing list.

ALERT Training

It happens. People get frustrated. Sometimes they vent at us simply because we're the ones on the other end of the phone, regardless of whether we have had a part to play in the situation.

Learning how best to diffuse the situation instead of allowing it to escalate, will change their day, and yours, for the better.

In this PDF I teach you another great tool, the acronym ALERT, to help you remember in the moment how to diffuse things and it's my little thank you for having you join my mailing list.

Recent Blog Posts

Being polite and authentic in communication

How to remove hurdles and avoid leading "No's" to tough questions

How to effectively offer appointments to patients

How to be respectfully effective with politeness and guiding

Our Clients' Experiences

Preferred Provider For:

As a bonus for being a member of these organizations you will receive a discount on my services.

Schulman Group leaders say

“The Schulman Group is pleased to call Amy Demas/Communicate Excellence one of our valued preferred consultants and a huge advocate for our educational programming efforts. Her "can do" attitude has served the group in many capacities over the years…..as a consultant, as a program speaker and most recently served as moderator for our Doctor and Team Meeting. As speaker and consultant, Amy offers invaluable insight on communication skills for all orthodontic team members and has helped a number of our members streamline and improve office interactions with patients.”

Emily, Mari's List says

"Amy Demas is a shining star when it comes to training front desk staff, scheduling coordinators and treatment coordinators. She truly communicates excellence. Mari's List feels confident endorsing Amy because of her long history of exceptional professionalism and glowing reviews from our members."

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