Filter my blogs by Category by clicking the relevant button below:

blog image

Being Polite and Authentic in Communication

October 01, 20231 min read

Being polite is important in communication, but it can feel contrived and not authentic if you pour it on too much. The right amount is like the subtle spicing of a good dish. It needs to be "just right".

A classic example of politeness we can use on a phone call are what I call the first and last response.

After a caller tells us why they are calling, instead of beginning with, "What's your name?" let's insert a polite and courteous, "Glad to help." Then you can ask, "May I have your name?"

Then at the end of the call instead of saying, "Ok, bye," try, "Have a great day."

 Watch and see what I mean.

Custom HTML/CSS/JAVASCRIPT
CommunicationPhone CommunicationCustomer Experience
blog author image

Amy Demas

Communication trainer and coach for individuals and businesses.

Back to Blog

Preferred Provider For:

As a bonus for being a member of these organizations you will receive a discount on my services.

Schulman Group leaders say

“The Schulman Group is pleased to call Amy Demas/Communicate Excellence one of our valued preferred consultants and a huge advocate for our educational programming efforts. Her "can do" attitude has served the group in many capacities over the years…..as a consultant, as a program speaker and most recently served as moderator for our Doctor and Team Meeting. As speaker and consultant, Amy offers invaluable insight on communication skills for all orthodontic team members and has helped a number of our members streamline and improve office interactions with patients.”

Emily, Mari's List says

"Amy Demas is a shining star when it comes to training front desk staff, scheduling coordinators and treatment coordinators. She truly communicates excellence. Mari's List feels confident endorsing Amy because of her long history of exceptional professionalism and glowing reviews from our members."

Hear from Amy