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Being polite is important in communication, but it can feel contrived and not authentic if you pour it on too much. The right amount is like the subtle spicing of a good dish. It needs to be "just right".
A classic example of politeness we can use on a phone call are what I call the first and last response.
After a caller tells us why they are calling, instead of beginning with, "What's your name?" let's insert a polite and courteous, "Glad to help." Then you can ask, "May I have your name?"
Then at the end of the call instead of saying, "Ok, bye," try, "Have a great day."
Watch and see what I mean.
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