Being Polite and Authentic in Communication
Being polite is important in communication, but it can feel contrived and not authentic if you pour it on too much. The right amount is like the subtle spicing of a good dish. It needs to be "just right".
A classic example of politeness we can use on a phone call are what I call the first and last response.
After a caller tells us why they are calling, instead of beginning with, "What's your name?" let's insert a polite and courteous, "Glad to help." Then you can ask, "May I have your name?"
Then at the end of the call instead of saying, "Ok, bye," try, "Have a great day."
Watch and see what I mean.
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