How to Effectively Offer Appointments to Patients
Guiding patients through their appointments is critical to the success of timeliness of treatment time. Amy provides helpful structures and insights so you can effectively guide patients in their appo... ...more
Phone Communication ,Scheduling
October 02, 2023•0 min read
How to Effectively Schedule for Summer Appointments
Just when you thought you were getting into a scheduling rhythm, along comes summer (or spring break, winter break). You can still remain the guide and Amy Demas explains how altering a few things in ... ...more
Phone Communication ,Scheduling
June 18, 2023•1 min read
3 Tools to Handle the Last-Minute Reschedule
Life happens, schedules change. Last minute reschedules of appointments is inevitable. When these happen for your office there are strategies to help. Amy Demas provides a video to explain three disti... ...more
Phone Communication ,Sales Communication &Scheduling
June 10, 2021•3 min read
How to Guide and Offer Appointment Options
One of the most important and vital skills for a front desk team member is knowing how to schedule appointment effectively. Amy Demas takes you through five of the most common errors and how to correc... ...more
Phone Communication ,Scheduling
February 13, 2021•8 min read
What to Say as You Reschedule Appointments
We we need to reschedule appointments we are sometimes wondering how to address the "interruption." Amy refers to a study from the Journal of Marketing showing how we need to lead with "thank you" ins... ...more
Phone Communication ,Scheduling
April 03, 2020•2 min read
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Schulman Group leaders say
“The Schulman Group is pleased to call Amy Demas/Communicate Excellence one of our valued preferred consultants and a huge advocate for our educational programming efforts. Her "can do" attitude has served the group in many capacities over the years…..as a consultant, as a program speaker and most recently served as moderator for our Doctor and Team Meeting. As speaker and consultant, Amy offers invaluable insight on communication skills for all orthodontic team members and has helped a number of our members streamline and improve office interactions with patients.”
Emily, Mari's List says
"Amy Demas is a shining star when it comes to training front desk staff, scheduling coordinators and treatment coordinators. She truly communicates excellence. Mari's List feels confident endorsing Amy because of her long history of exceptional professionalism and glowing reviews from our members."
