How to Effectively Offer Appointments to Patients

How to Effectively Offer Appointments to Patients

Guiding patients through their appointments is critical to the success of timeliness of treatment time. Amy provides helpful structures and insights so you can effectively guide patients in their appo... ...more

Phone Communication ,Scheduling

October 02, 20230 min read

How to Effectively Schedule for Summer Appointments

How to Effectively Schedule for Summer Appointments

Just when you thought you were getting into a scheduling rhythm, along comes summer (or spring break, winter break). You can still remain the guide and Amy Demas explains how altering a few things in ... ...more

Phone Communication ,Scheduling

June 18, 20231 min read

3 Tools to Handle the Last-Minute Reschedule

3 Tools to Handle the Last-Minute Reschedule

Life happens, schedules change. Last minute reschedules of appointments is inevitable. When these happen for your office there are strategies to help. Amy Demas provides a video to explain three disti... ...more

Phone Communication ,Sales Communication &Scheduling

June 10, 20213 min read

How to Guide and Offer Appointment Options

How to Guide and Offer Appointment Options

One of the most important and vital skills for a front desk team member is knowing how to schedule appointment effectively. Amy Demas takes you through five of the most common errors and how to correc... ...more

Phone Communication ,Scheduling

February 13, 20218 min read

What to Say as You Reschedule Appointments

What to Say as You Reschedule Appointments

We we need to reschedule appointments we are sometimes wondering how to address the "interruption." Amy refers to a study from the Journal of Marketing showing how we need to lead with "thank you" ins... ...more

Phone Communication ,Scheduling

April 03, 20202 min read

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Schulman Group leaders say

“The Schulman Group is pleased to call Amy Demas/Communicate Excellence one of our valued preferred consultants and a huge advocate for our educational programming efforts. Her "can do" attitude has served the group in many capacities over the years…..as a consultant, as a program speaker and most recently served as moderator for our Doctor and Team Meeting. As speaker and consultant, Amy offers invaluable insight on communication skills for all orthodontic team members and has helped a number of our members streamline and improve office interactions with patients.”

Emily, Mari's List says

"Amy Demas is a shining star when it comes to training front desk staff, scheduling coordinators and treatment coordinators. She truly communicates excellence. Mari's List feels confident endorsing Amy because of her long history of exceptional professionalism and glowing reviews from our members."