How to Effectively Schedule for Summer Appointments
Does scheduling your patients for summer appointments make you sweat?
Just when you thought it was safe and you could avoid the common "They are in school," you now have the summer obstacles of vacation, camps, and "they don't want to get up at that time."
If you have followed my posts long enough, you know we do NOT want to give over control. But it can be exhausting that after each 2-option offering, you receive a denial due to their activities.
And then...
...it happens
...out of exhaustion,
...control is given away with one little question,
"So when ARE you available?"
NOOOOOOOO!!!!!!
So what's a well-meaning Scheduling Coordinator to do?
I'll tell you...FLIP the QUESTION.
Instead of asking when they ARE available, flip it to ask when they are NOT available. That is providing you their "blackout" dates. Then you can offer options before or after that time.
Click the image below and listen to what I mean...
Now that we have gotten past WHERE to look for an appointment, let's talk about another trap. The HANG...
You know how it is; you are looking at the template and grid in a heroic effort to find a time to offer for THIS week. And you just KNOW that patient, who is rescheduling, feels they simply HAVE to be seen soon...ITHO (in THEIR humble opinion).
So you find that first time and offer it while still looking for that 2nd option...and then...you keep scrolling...and there is nothing else. You are now stuck hanging. How do you fix it?
Click the image below and listen how to ADD A FACT...
Now you are ready for not only the summer but any time of the year.
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