The "Big Two" of Communication
We are busy trying to communicate our whole lives, but are we doing it effectively? There is so much more to communication than just verbal communication. Amy helps uncover two critical components to ... ...more
Customer Experience ,Phone Communication Sales Communication &Clinical Communication
March 05, 2024•4 min read
Explaining the Obvious: 3 Curses of Knowledge
The "Curse of Knowledge" happens to us all. It is well explained in the book Made to Stick by Chip and Dan Heath. Amy provides three common examples of how patients in orthodontic offices would benefi... ...more
Clinical Communication
June 30, 2021•2 min read
How to Use Your Voice
Your voice paints a picture of you. It is a critical input as clients form first impressions. Amy walks through the acronym PICTURE to describe voice characteristics. She wants you to paint a picture ... ...more
Phone Communication ,Sales Communication Habit &Clinical Communication
October 24, 2020•2 min read
Patient Profiles and Parent Personalities
Even though we are past our COVID days of required PPE, the lessons about personalities still apply. Amy Demas walks through four types of personalities and their reactions to business policies. See w... ...more
Phone Communication ,Sales Communication &Clinical Communication
August 13, 2020•5 min read
Countdown to a 2nd First Impression
After the 2020 COVID lockdown, businesses were offered a unique opportunity to provide a second "first impression" as they re-opened their doors. Amy walks through personality considerations, as well ... ...more
Customer Experience ,Phone Communication Sales Communication &Clinical Communication
April 24, 2020•3 min read
Habit upon Habit - Using Habit Loops
Habit loops are covered well by James Clear and Charles Duhigg. It is the 3-part cycle of a Trigger, Response, and Reward. Amy discusses three core habits she is working on using habit loops. ...more
Phone Communication ,Sales Communication Habit &Clinical Communication
February 07, 2020•4 min read
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Schulman Group leaders say
“The Schulman Group is pleased to call Amy Demas/Communicate Excellence one of our valued preferred consultants and a huge advocate for our educational programming efforts. Her "can do" attitude has served the group in many capacities over the years…..as a consultant, as a program speaker and most recently served as moderator for our Doctor and Team Meeting. As speaker and consultant, Amy offers invaluable insight on communication skills for all orthodontic team members and has helped a number of our members streamline and improve office interactions with patients.”
Emily, Mari's List says
"Amy Demas is a shining star when it comes to training front desk staff, scheduling coordinators and treatment coordinators. She truly communicates excellence. Mari's List feels confident endorsing Amy because of her long history of exceptional professionalism and glowing reviews from our members."
