The "Big Two" of Communication
We are busy trying to communicate our whole lives, but are we doing it effectively? There is so much more to communication than just verbal communication. Amy helps uncover two critical components to ... ...more
Customer Experience ,Phone Communication Sales Communication &Clinical Communication
March 05, 2024•4 min read
How to be Respectfully Effective with Politeness and Guiding
We want effectiveness in our communication, but must realize it requires a balance of politeness and guidance. Vanessa Van Edwards calls this a balance between warmth and competence, resulting in char... ...more
Customer Experience ,Phone Communication &Sales Communication
August 22, 2023•1 min read
3 Gateways from a New Lead to YES!
The new patient process for orthodontic offices has three main gateways (decision points) on the journey to "YES" and starting treatment. Amy explains how these gateways come together to provide "Stra... ...more
Customer Experience ,Phone Communication Sales Communication &Metrics
June 16, 2023•1 min read
Amy Demas with Jill Allen on Hey Docs! Podcast
Amy Demas was the guest of Jill Allen on her podcast, Hey Docs! The title of their discussion is "Learn to Communicate Better." Links are provided for Spotify and YouTube. Take time to listen and wat... ...more
Phone Communication ,Sales Communication Habit &Podcast
March 09, 2023•0 min read
3 Tools to Handle the Last-Minute Reschedule
Life happens, schedules change. Last minute reschedules of appointments is inevitable. When these happen for your office there are strategies to help. Amy Demas provides a video to explain three disti... ...more
Phone Communication ,Sales Communication &Scheduling
June 10, 2021•3 min read
How to Use Your Voice
Your voice paints a picture of you. It is a critical input as clients form first impressions. Amy walks through the acronym PICTURE to describe voice characteristics. She wants you to paint a picture ... ...more
Phone Communication ,Sales Communication Habit &Clinical Communication
October 24, 2020•2 min read
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Schulman Group leaders say
“The Schulman Group is pleased to call Amy Demas/Communicate Excellence one of our valued preferred consultants and a huge advocate for our educational programming efforts. Her "can do" attitude has served the group in many capacities over the years…..as a consultant, as a program speaker and most recently served as moderator for our Doctor and Team Meeting. As speaker and consultant, Amy offers invaluable insight on communication skills for all orthodontic team members and has helped a number of our members streamline and improve office interactions with patients.”
Emily, Mari's List says
"Amy Demas is a shining star when it comes to training front desk staff, scheduling coordinators and treatment coordinators. She truly communicates excellence. Mari's List feels confident endorsing Amy because of her long history of exceptional professionalism and glowing reviews from our members."
