Win their Loyalty

Get Certified in Making Patients Happy

Imagine Producing an Additional $300,000 Each Year

The average single doctor practice (per Gaidge), which receives approximately 850 new patient calls each year, this increase translates to nearly $300,000.

Before Amy

After Amy

Before Amy

After Amy

From Bogged Down to Brief

Some questions can make us feel like we're tap-dancing when we should just answer the question and move on.

Amy coached this scheduling coordinator the art of BREVITY: sentences on the phone; paragraphs in person.

Before

After

From Mousy To Scheduling Ninja

This scheduling coordinator used to dread making appointments, and has now become this practice's ninja (STILL over four years later according to her Doctor!)

Amy helped Debbie feel more confident and use the proper leading question to offer appointments which put Debbie in control of the conversation.

Before