Hi! I'm Amy Demas
Let me show you how my past will empower the practice of your future.
Hi! I'm Amy Demas
Let me show you how my past will empower the practice of your future.
Why am I the best coach for your team?
Worked as a Vice President at Bank of America
Awarded over 56 U.S. Patents for statistical and process development work
Earned Green Belt Six Sigma certification
Inventor of the Year at Bank of America in 2008
Received Distinguished Toastmaster title and am an award-winning communication evaluator
One of the first 1000 women to ever attend the United States Military Academy
Received a BS in Mechanical Engineering from
Missouri University of Science & Technology
Earned an MBA
I am here to help you deliver superior customer service, streamline communication and save thousands of marketing dollars by establishing better relationships with patients.
I am so proud to be recommended by 100% of Doctors AND Staff
I believe in establishing trust among doctors, their staff and patients and instilling confidence in front desk employees. No more “gotcha” calls or walking on eggshells.
Accountability
Respect
Trust
Honesty
Expertise
I would highly recommend her coaching program to any practice looking to enhance their patient communication!
Dr. Lance Miller, Keene Orthodontic Specialists
Preferred Provider For:
As a bonus for being a member of these organizations you will receive a discount on my services.
Schulman Group leaders say
“The Schulman Group is pleased to call Amy Demas/Communicate Excellence one of our valued preferred consultants and a huge advocate for our educational programming efforts. Her "can do" attitude has served the group in many capacities over the years…..as a consultant, as a program speaker and most recently served as moderator for our Doctor and Team Meeting. As speaker and consultant, Amy offers invaluable insight on communication skills for all orthodontic team members and has helped a number of our members streamline and improve office interactions with patients.”
Emily, Mari's List says
"Amy Demas is a shining star when it comes to training front desk staff, scheduling coordinators and treatment coordinators. She truly communicates excellence. Mari's List feels confident endorsing Amy because of her long history of exceptional professionalism and glowing reviews from our members."
Hear from Amy
HOW TO WORK WITH ME
Phone Coaching
Telephone skills training for efficient and impactful first impressions with your receptionist and front office team.
Sales Coaching
Treatment Coordinator communication training for consultations to adapt, read the room, and win the start.
Workshops & Keynotes
Book me for your team or appreciation event you are running to provide customer experience training.
Join my mailing list for regular inspiration, tips and techniques to share with your team.
Watch my short video on the 5 Types of Questions as a welcome gift.
Did you know there are different types of questions? Annoyingly, we often default to the question type that doesn't actually help move us towards our goal.
Take a few moments to watch my short video and you'll learn a few of the different types so you can be more conscious of your speaking habits and bring the correct question type to the situation at hand.
Do share this video with the rest of your team to help them make the same change - it's my little thank you for having you join my mailing list.
How to Effectively Schedule for Summer Appointments
Does scheduling your patients for summer appointments make you sweat?
Just when you thought it was safe and you could avoid the common "They are in school," you now have the summer obstacles of vacation, camps, and "they don't want to get up at that time."
If you have followed my posts long enough, you know we do NOT want to give over control. But it can be exhausting that after each 2-option offering, you receive a denial due to their activities.
And then...
...it happens
...out of exhaustion,
...control is given away with one little question,
"So when ARE you available?"
NOOOOOOOO!!!!!!
So what's a well-meaning Scheduling Coordinator to do?
I'll tell you...FLIP the QUESTION.
Instead of asking when they ARE available, flip it to ask when they are NOT available. That is providing you their "blackout" dates. Then you can offer options before or after that time.
Click the image below and listen to what I mean...
Now that we have gotten past WHERE to look for an appointment, let's talk about another trap. The HANG...
You know how it is; you are looking at the template and grid in a heroic effort to find a time to offer for THIS week. And you just KNOW that patient, who is rescheduling, feels they simply HAVE to be seen soon...ITHO (in THEIR humble opinion).
So you find that first time and offer it while still looking for that 2nd option...and then...you keep scrolling...and there is nothing else. You are now stuck hanging. How do you fix it?
Click the image below and listen how to ADD A FACT...
Now you are ready for not only the summer but any time of the year.
Our Clients' Experiences
