Hi! I'm Amy Demas
Let me show you how my past will empower the practice of your future.
Hi! I'm Amy Demas
Let me show you how my past will empower the practice of your future.
Why am I the best coach for your team?
Worked as a Vice President at Bank of America
Awarded over 56 U.S. Patents for statistical and process development work
Earned Green Belt Six Sigma certification
Inventor of the Year at Bank of America in 2008
Received Distinguished Toastmaster title and am an award-winning communication evaluator
One of the first 1000 women to ever attend the United States Military Academy
Received a BS in Mechanical Engineering from
Missouri University of Science & Technology
Earned an MBA
I am here to help you deliver superior customer service, streamline communication and save thousands of marketing dollars by establishing better relationships with patients.
I am so proud to be recommended by 100% of Doctors AND Staff
I believe in establishing trust among doctors, their staff and patients and instilling confidence in front desk employees. No more “gotcha” calls or walking on eggshells.
Accountability
Respect
Trust
Honesty
Expertise
I would highly recommend her coaching program to any practice looking to enhance their patient communication!
Dr. Lance Miller, Keene Orthodontic Specialists
Preferred Provider For:
As a bonus for being a member of these organizations you will receive a discount on my services.
Schulman Group leaders say
“The Schulman Group is pleased to call Amy Demas/Communicate Excellence one of our valued preferred consultants and a huge advocate for our educational programming efforts. Her "can do" attitude has served the group in many capacities over the years…..as a consultant, as a program speaker and most recently served as moderator for our Doctor and Team Meeting. As speaker and consultant, Amy offers invaluable insight on communication skills for all orthodontic team members and has helped a number of our members streamline and improve office interactions with patients.”
Emily, Mari's List says
"Amy Demas is a shining star when it comes to training front desk staff, scheduling coordinators and treatment coordinators. She truly communicates excellence. Mari's List feels confident endorsing Amy because of her long history of exceptional professionalism and glowing reviews from our members."
Hear from Amy
HOW TO WORK WITH ME
Phone Coaching
Telephone skills training for efficient and impactful first impressions with your receptionist and front office team.
Sales Coaching
Treatment Coordinator communication training for consultations to adapt, read the room, and win the start.
Workshops & Keynotes
Book me for your team or appreciation event you are running to provide customer experience training.
Join my mailing list for regular inspiration, tips and techniques to share with your team.
Watch my short video on the 5 Types of Questions as a welcome gift.
Did you know there are different types of questions? Annoyingly, we often default to the question type that doesn't actually help move us towards our goal.
Take a few moments to watch my short video and you'll learn a few of the different types so you can be more conscious of your speaking habits and bring the correct question type to the situation at hand.
Do share this video with the rest of your team to help them make the same change - it's my little thank you for having you join my mailing list.
3 Gateways from a New Lead to YES!
Don't you wish EVERY generated lead made a beeline to say YES to you and your services? We all do, but the reality is that few glide right through the traditional gateways and START right away.
These days it is not uncommon for an orthodontic office to experience a mere 36% traversing that desired beeline to a YES and starting treatment.
36%?!?!?!
Yes, 36%! Don't be surprised if out of 100 leads/calls, you only have 36 individuals start without meandering through rescheduling, observation, or pending. Very few move "straight through" the process.
Now that does not mean they "never ever" start; it simply means they take detours or meander through the process. Then our job is to help get them back on the journey to the goal of a "YES."
So what ARE the three gateways?
Gateway #1 - Contact to Exam
Gateway #2 - Exam to Ready-to-Start
Gateway #3 - Ready-to-Start to YES!
Each gateway is an unfortunate opportunity for a lead to fall out of the process, meaning we either need to spend MORE marketing dollars to generate yet another lead OR ensure we have supporting processes to re-engage a lead to continue down the path to a YES and begin treatment.
Straight Through Processing (STP) is truly the "Happy Path" to production and income for your practice. And I want you to know more about it. Check out the video below and then download a comprehensive 12-page pdf about Straight Through Processing and how you can easily calculate it for YOUR practice.
Download my Straight Through Processing PDF
Our Clients' Experiences
