Excellent book for the entire orthodontic team — a must read! It’s well written and easy to apply. And the opportunity to work with the author one on one in the future…PRICELESS.

Do yourself a favor: buy the book and move your practice forward.

Amazon Review

Dr. Lance Miller, Keene Orthodontic Specialists

Get Your Free Chapter Here!

You will be added to my mailing list and you can, of course, unsubscribe at any time.

Get Your Free Chapter Here!

You will be added to my mailing list and you can, of course, unsubscribe at any time.

You'll Learn

  • The guiding principles of effective communication

  • How to develop a process without sacrificing personality

  • How to welcome new patients and set up appointments

  • How to handle challenges such as upset callers

  • How to guide your front desk team to excellence

  • And more!

Where to buy:

Hear from Amy

HOW TO WORK WITH ME

Phone Coaching

Telephone skills training for efficient and impactful first impressions with your receptionist and front office team.

Sales Coaching

Treatment Coordinator communication training for consultations to adapt, read the room, and win the start.

Workshops & Keynotes

Book me for your team or appreciation event you are running to provide customer experience training.

Join my mailing list for regular inspiration, tips and techniques to share with your team.

Watch my short video on the 5 Types of Questions as a welcome gift.

Did you know there are different types of questions? Annoyingly, we often default to the question type that doesn't actually help move us towards our goal.

Take a few moments to watch my short video and you'll learn a few of the different types so you can be more conscious of your speaking habits and bring the correct question type to the situation at hand.

Do share this video with the rest of your team to help them make the same change - it's my little thank you for having you join my mailing list.

How to Effectively Offer Appointments to Patients

How to Effectively Offer Appointments to Patients

Guiding patients through their appointments is critical to the success of timeliness of treatment time. Amy provides helpful structures and insights so you can effectively guide patients in their appo... ...more

Phone Communication ,Scheduling

October 02, 20230 min read

Being Polite and Authentic in Communication

Being Polite and Authentic in Communication

The right amount of politeness is key in communication. It is like the right amount of spicing in a dish. Amy provides insights to the right amount of "polite spicing" in communication. ...more

Customer Experience ,Phone Communication

October 01, 20231 min read

How to be Respectfully Effective with Politeness and Guiding

How to be Respectfully Effective with Politeness and Guiding

When striving to be effective in our communication, we must realize it requires a balance of politeness and guidance. Vanessa Van Edwards calls this a balance between warmth and competence, resulting ... ...more

Customer Experience ,Phone Communication &Sales Communication

August 22, 20231 min read

How to Remove Hurdles and Avoid Leading "No's" to Tough Questions

How to Remove Hurdles and Avoid Leading "No's" to Tough Questions

I know sometimes our patients ask us questions where the most direct reply is, "No." I get it. It's effective, but many times it is not received well. Learn how to respond to common tough questions wi... ...more

Customer Experience

August 21, 20232 min read

How to Write a Note

How to Write a Note

Writing a note is a lost art but can create a wonderful memory for the recipient. In our age of electronic communication, many have forgotten this basic skill. Let's learn some tips to make this part ... ...more

Customer Experience ,Habit

July 26, 20231 min read

Best Word Choice for...VALUE, CLARITY, and TRUST

Best Word Choice for...VALUE, CLARITY, and TRUST

Word choice is very important in how we communicate. Amy provides tips on how to remedy the more common word choice errors she observes. ...more

Customer Experience ,Phone Communication

July 22, 20231 min read

Our Clients' Experiences