Win their Loyalty
Get Certified in Making Patients Happy
Win their Loyalty
Get Certified in Making Patients Happy
Imagine Producing an Additional $300,000 Each Year
The average single doctor practice (per Gaidge), which receives approximately 850 new patient calls each year, this increase translates to nearly $300,000.
Before Amy:
After Amy:
After Amy:
From Bogged Down to Brief
Some questions can make us feel like we're tap-dancing when we should just answer the question and move on.
Amy coached this scheduling coordinator the art of BREVITY: sentences on the phone; paragraphs in person.
Before
After
From Mousy To Scheduling Ninja
This scheduling coordinator used to dread making appointments, and has now become this practice's ninja (STILL over four years later according to her Doctor!)
Amy helped Debbie feel more confident and use the proper leading question to offer appointments which put Debbie in control of the conversation.
Before
After
My customer communication training will help you to 10X your patient experience to massively impact your Win ratio!
40%
Decrease in No Shows
because all your customer relationships are real connections, right from the start.
64%
Reduction in Longer, Problem Calls
because you're no longer inadvertently upsetting your valued customers.
Large Call to Action Headline
20%
Increase in Production
because you've built trust with your customers from the beginning, so your win ratio is much higher.
What Our Clients Are Saying:
HOW TO WORK WITH ME
Phone Coaching
Telephone skills training for efficient and impactful first impressions with your receptionist and front office team.
Sales Coaching
Treatment Coordinator communication training for consultations to adapt, read the room, and win the start.
Workshops & Keynotes
Book me for your team or appreciation event you are running to provide customer experience training.
Join my mailing list for regular inspiration, tips and techniques to share with your team.
Watch my short video on the 5 Types of Questions as a welcome gift.
Did you know there are different types of questions? Annoyingly, we often default to the question type that doesn't actually help move us towards our goal.
Take a few moments to watch my short video and you'll learn a few of the different types so you can be more conscious of your speaking habits and bring the correct question type to the situation at hand.
Do share this video with the rest of your team to help them make the same change - it's my little thank you for having you join my mailing list.
How to Write a Note
Writing a note is a lost art but can create a wonderful memory for the recipient. In our age of electronic communication, many have forgotten this basic skill. Let Amy Demas show you some tips to make... ...more
Customer Experience ,Habit
July 26, 2023•1 min read
Amy Demas with Jill Allen on Hey Docs! Podcast
Amy Demas was the guest of Jill Allen on her podcast, Hey Docs! The title of their discussion is "Learn to Communicate Better." Links are provided for Spotify and YouTube. Take time to listen and wat... ...more
Phone Communication ,Sales Communication Habit &Podcast
March 09, 2023•0 min read
How to Use Your Voice
Your voice paints a picture of you. It is a critical input as clients form first impressions. Amy walks through the acronym PICTURE to describe voice characteristics. She wants you to paint a picture ... ...more
Phone Communication ,Sales Communication Habit &Clinical Communication
October 24, 2020•2 min read
Willingness – A Key Factor to Change
Knowledge is not enough to ensure change. Being WILLING to change is a key factor to help unlock and open the valve to change. Amy walks through the transtheroretical model of behavior change, otherwi... ...more
Habit
August 09, 2020•5 min read
What is the Difference Between Wanting and Committing to Change?
Many times we approach changing habits as "all or nothing." This tends to result in failure. Amy Demas elaborates on how "small repeatable habits" result in greater success by referring to principles ... ...more
Habit
August 01, 2020•3 min read
5 Chapters to Change a Habit
A poem by Portia Nelson called, "Autobiography in Five Short Chapters" forms a great outline for explaining the "stages of change" model. Amy walks through this poem and model to show how habit work i... ...more
Habit
July 20, 2020•5 min read
Our Clients' Experiences
Preferred Provider For:
As a bonus for being a member of these organizations you will receive a discount on my services.
Schulman Group leaders say
“The Schulman Group is pleased to call Amy Demas/Communicate Excellence one of our valued preferred consultants and a huge advocate for our educational programming efforts. Her "can do" attitude has served the group in many capacities over the years…..as a consultant, as a program speaker and most recently served as moderator for our Doctor and Team Meeting. As speaker and consultant, Amy offers invaluable insight on communication skills for all orthodontic team members and has helped a number of our members streamline and improve office interactions with patients.”
Emily, Mari's List says
"Amy Demas is a shining star when it comes to training front desk staff, scheduling coordinators and treatment coordinators. She truly communicates excellence. Mari's List feels confident endorsing Amy because of her long history of exceptional professionalism and glowing reviews from our members."
Hear from Amy
Amy believes in giving back and paying it forward by donating 10% of ALL proceeds to organizations that help others.
