Get Certified in Making Patients Happy
Get Certified in Making Patients Happy
The average single doctor practice (per Gaidge), which receives approximately 850 new patient calls each year, this increase translates to nearly $300,000.
Some questions can make us feel like we're tap-dancing when we should just answer the question and move on.
Amy coached this scheduling coordinator the art of BREVITY: sentences on the phone; paragraphs in person.
This scheduling coordinator used to dread making appointments, and has now become this practice's ninja (STILL over four years later according to her Doctor!)
Amy helped Debbie feel more confident and use the proper leading question to offer appointments which put Debbie in control of the conversation.
because all your customer relationships are real connections, right from the start.
because you're no longer inadvertently upsetting your valued customers.
because you've built trust with your customers from the beginning, so your win ratio is much higher.
Telephone skills training for efficient and impactful first impressions with your receptionist and front office team.
Treatment Coordinator communication training for consultations to adapt, read the room, and win the start.
Book me for your team or appreciation event you are running to provide customer experience training.
Did you know there are different types of questions? Annoyingly, we often default to the question type that doesn't actually help move us towards our goal.
Take a few moments to watch my short video and you'll learn a few of the different types so you can be more conscious of your speaking habits and bring the correct question type to the situation at hand.
Do share this video with the rest of your team to help them make the same change - it's my little thank you for having you join my mailing list.
Listen as Amy Demas and Dr. Dustin Burleson discuss a variety of topics on his podcast, Ask the Expert. ...more
Customer Experience ,Podcast &Metrics
February 24, 2024•0 min read
The new patient process for orthodontic offices has three main gateways (decision points) on the journey to "YES" and starting treatment. Amy explains how these gateways come together to provide "Stra... ...more
Customer Experience ,Phone Communication Sales Communication &Metrics
June 16, 2023•1 min read
When patients no-show their appointments, everyone loses. Amy elaborates on five strategies to help reduce missed appointments. She also shows how missed appointments impact your bottom line. ...more
Customer Experience ,Phone Communication Sales Communication &Metrics
August 30, 2020•6 min read
Most business owners track several lagging metrics or indicators. And they should. But Amy takes time to walk through the importance of leading indicators for Scheduling Coordinators and Receptionists... ...more
Phone Communication ,Metrics
July 01, 2020•2 min read
A new year holds so much promise. We set goals and intentions. Amy has a new release with her book, Communicate Excellence, to help you set yourself up for probable success! ...more
Phone Communication ,Sales Communication Habit Metrics &Clinical Communication
January 02, 2020•3 min read
It is no surprise that stress impacts performance. We all have felt it, but Amy Demas takes time to show and explain the Yerkes-Dodson Law that illustrates it clearly. ...more
Metrics
May 31, 2019•2 min read
As a bonus for being a member of these organizations you will receive a discount on my services.
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