Win their Loyalty
Get Certified in Making Patients Happy
Win their Loyalty
Get Certified in Making Patients Happy
Imagine Producing an Additional $300,000 Each Year
The average single doctor practice (per Gaidge), which receives approximately 850 new patient calls each year, this increase translates to nearly $300,000.
Before Amy:
After Amy:
After Amy:
From Bogged Down to Brief
Some questions can make us feel like we're tap-dancing when we should just answer the question and move on.
Amy coached this scheduling coordinator the art of BREVITY: sentences on the phone; paragraphs in person.
Before
After
From Mousy To Scheduling Ninja
This scheduling coordinator used to dread making appointments, and has now become this practice's ninja (STILL over four years later according to her Doctor!)
Amy helped Debbie feel more confident and use the proper leading question to offer appointments which put Debbie in control of the conversation.
Before
After
My customer communication training will help you to 10X your patient experience to massively impact your Win ratio!
40%
Decrease in No Shows
because all your customer relationships are real connections, right from the start.
64%
Reduction in Longer, Problem Calls
because you're no longer inadvertently upsetting your valued customers.
Large Call to Action Headline
20%
Increase in Production
because you've built trust with your customers from the beginning, so your win ratio is much higher.
What Our Clients Are Saying:
HOW TO WORK WITH ME
Phone Coaching
Telephone skills training for efficient and impactful first impressions with your receptionist and front office team.
Sales Coaching
Treatment Coordinator communication training for consultations to adapt, read the room, and win the start.
Workshops & Keynotes
Book me for your team or appreciation event you are running to provide customer experience training.
Join my mailing list for regular inspiration, tips and techniques to share with your team.
Watch my short video on the 5 Types of Questions as a welcome gift.
Did you know there are different types of questions? Annoyingly, we often default to the question type that doesn't actually help move us towards our goal.
Take a few moments to watch my short video and you'll learn a few of the different types so you can be more conscious of your speaking habits and bring the correct question type to the situation at hand.
Do share this video with the rest of your team to help them make the same change - it's my little thank you for having you join my mailing list.
How to Effectively Schedule for Summer Appointments
Does scheduling your patients for summer appointments make you sweat?
Just when you thought it was safe and you could avoid the common "They are in school," you now have the summer obstacles of vacation, camps, and "they don't want to get up at that time."
If you have followed my posts long enough, you know we do NOT want to give over control. But it can be exhausting that after each 2-option offering, you receive a denial due to their activities.
And then...
...it happens
...out of exhaustion,
...control is given away with one little question,
"So when ARE you available?"
NOOOOOOOO!!!!!!
So what's a well-meaning Scheduling Coordinator to do?
I'll tell you...FLIP the QUESTION.
Instead of asking when they ARE available, flip it to ask when they are NOT available. That is providing you their "blackout" dates. Then you can offer options before or after that time.
Click the image below and listen to what I mean...
Now that we have gotten past WHERE to look for an appointment, let's talk about another trap. The HANG...
You know how it is; you are looking at the template and grid in a heroic effort to find a time to offer for THIS week. And you just KNOW that patient, who is rescheduling, feels they simply HAVE to be seen soon...ITHO (in THEIR humble opinion).
So you find that first time and offer it while still looking for that 2nd option...and then...you keep scrolling...and there is nothing else. You are now stuck hanging. How do you fix it?
Click the image below and listen how to ADD A FACT...
Now you are ready for not only the summer but any time of the year.
Our Clients' Experiences
Preferred Provider For:
As a bonus for being a member of these organizations you will receive a discount on my services.
Schulman Group leaders say
“The Schulman Group is pleased to call Amy Demas/Communicate Excellence one of our valued preferred consultants and a huge advocate for our educational programming efforts. Her "can do" attitude has served the group in many capacities over the years…..as a consultant, as a program speaker and most recently served as moderator for our Doctor and Team Meeting. As speaker and consultant, Amy offers invaluable insight on communication skills for all orthodontic team members and has helped a number of our members streamline and improve office interactions with patients.”
Emily, Mari's List says
"Amy Demas is a shining star when it comes to training front desk staff, scheduling coordinators and treatment coordinators. She truly communicates excellence. Mari's List feels confident endorsing Amy because of her long history of exceptional professionalism and glowing reviews from our members."
Hear from Amy
Amy believes in giving back and paying it forward by donating 10% of ALL proceeds to organizations that help others.
