Get Certified in Making Patients Happy
Get Certified in Making Patients Happy
The average single doctor practice (per Gaidge), which receives approximately 850 new patient calls each year, this increase translates to nearly $300,000.
Some questions can make us feel like we're tap-dancing when we should just answer the question and move on.
Amy coached this scheduling coordinator the art of BREVITY: sentences on the phone; paragraphs in person.
This scheduling coordinator used to dread making appointments, and has now become this practice's ninja (STILL over four years later according to her Doctor!)
Amy helped Debbie feel more confident and use the proper leading question to offer appointments which put Debbie in control of the conversation.
because all your customer relationships are real connections, right from the start.
because you're no longer inadvertently upsetting your valued customers.
because you've built trust with your customers from the beginning, so your win ratio is much higher.
Telephone skills training for efficient and impactful first impressions with your receptionist and front office team.
Treatment Coordinator communication training for consultations to adapt, read the room, and win the start.
Book me for your team or appreciation event you are running to provide customer experience training.
Did you know there are different types of questions? Annoyingly, we often default to the question type that doesn't actually help move us towards our goal.
Take a few moments to watch my short video and you'll learn a few of the different types so you can be more conscious of your speaking habits and bring the correct question type to the situation at hand.
Do share this video with the rest of your team to help them make the same change - it's my little thank you for having you join my mailing list.
Jill Allen & Associates has acquired Communicate Excellence. ...more
Customer Experience ,Podcast
February 06, 2025•1 min read
Amy Demas returns to be on Hey Docs podcast with Jill Allen. Their talk is titled, "Beyond Words: Communication Mastery." Links are provided for Spotify and YouTube. Take time to watch and listen. ...more
Customer Experience ,Podcast
March 08, 2024•1 min read
Listen as Amy Demas and Dr. Dustin Burleson discuss a variety of topics on his podcast, Ask the Expert. ...more
Customer Experience ,Podcast &Metrics
February 24, 2024•0 min read
Amy Demas was the guest of Dean Steinman on the Ortho Marketing podcast. The discussion was titled as, "3 Things That Can Change Your Practice Today." Links are provided for Spotify and YouTube. Take ... ...more
Podcast
April 17, 2023•0 min read
Amy Demas was the guest of Jill Allen on her podcast, Hey Docs! The title of their discussion is "Learn to Communicate Better." Links are provided for Spotify and YouTube. Take time to listen and wat... ...more
Phone Communication ,Sales Communication Habit &Podcast
March 09, 2023•0 min read
Amy Demas was the guest of Dr. Glenn Krieger on Orthopreneurs podcast. The title is "How to Talk to New Patients." Links are provided for Spotify and YouTube. Take time to listen and watch. ...more
Customer Experience ,Phone Communication &Podcast
September 06, 2022•2 min read
As a bonus for being a member of these organizations you will receive a discount on my services.
Schulman Group leaders say