I'd love to hear from you - use either my calendar to book a call or scroll below to send me a message & I look forward to chatting with you soon.

Feel free to complete the form below if you don't need to jump in my calendar,
and I'll get right back to you.

The ONLY Communication Training Consultant Specializing In Orthondontic Front-Desk Employees

Saving orthodontists, like you, thousands of dollars in marketing costs every year because your team knows how to win over each patient by looking after them well -

we're here for all your
customer service training and growth needs.

I am Amy & I have worked in EVERY admin role in the practice

Every practice needs an Amy!

Communication etiquette just isn't taught in schools, not even at home anymore - especially since the advent of caller id!

Our team members find themselves in "front of house" roles with little to no formal training. Let's make a change. Let's help our people feel confident and eloquent when handling telephone interactions.

My customer communication training will help you to 10X your patient experience to massively impact your Win ratio!


Decrease in No Shows

because all your customer relationships are real connections, right from the start.


Reduction in Longer, Problem Calls

because you're no longer inadvertently upsetting your valued customers.


Increase in Production

because you've built trust with your customers from the beginning, so your win ratio is much higher.


Phone Coaching

Telephone skills training for efficient and impactful first impressions with your receptionist and front office team.

Sales Coaching

Treatment Coordinator communication training for consultations to adapt, read the room, and win the start.

Workshops & Keynotes

Book me for your team or appreciation event you are running to provide customer experience training.

Join my mailing list for regular inspiration, tips and techniques to share with your team.

Watch my short video on the 5 Types of Questions as a welcome gift.

Did you know there are different types of questions? Annoyingly, we often default to the question type that doesn't actually help move us towards our goal.

Take a few moments to watch my short video and you'll learn a few of the different types so you can be more conscious of your speaking habits and bring the correct question type to the situation at hand.

Do share this video with the rest of your team to help them make the same change - it's my little thank you for having you join my mailing list.

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How to be Respectfully Effective with Politeness and Guiding

August 22, 20231 min read

Effective communication is like a great dance. It is learning how to be polite and how to guide. It's a balance of the two!

A true expert in this field is Vanessa van Edwards. I have followed her for years and I recommend you do so as well. Take a moment and sign up for her newsletter. Go on...I'll still be here once you get back.

We must realize that we each have a tendency to lean more toward politeness or guidance. That's ok. The skill is learning how to balance out our tendencies to bring BOTH sides into our interactions. When we do we become RESPECTFULLY EFFECTIVE!

Watch and see what I mean: 


And what to we gain from being respectfully effective?

  • We help them reach their goals

  • Resulting in happier patients and families

  • Leading to raving fans who want to refer others to us

Now THAT sounds like a win!

I love to help others learn these skills. I have found it takes more than learning about them. It takes feedback and coaching in a trust-filled environment to see the greatest progress. Reach out and I would love to share more with you.

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Amy Demas

Communication trainer and coach for individuals and businesses.

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Amy believes in giving back and paying it forward by donating 10% of ALL proceeds to organizations that help others.