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Hear from Amy
The ONLY Communication Training Consultant Specializing In Orthondontic Front-Desk Employees
Saving orthodontists, like you, thousands of dollars in marketing costs every year because your team knows how to win over each patient by looking after them well -
we're here for all your
customer service training and growth needs.
I am Amy & I have worked in EVERY admin role in the practice
Every practice needs an Amy!
Communication etiquette just isn't taught in schools, not even at home anymore - especially since the advent of caller id!
Our team members find themselves in "front of house" roles with little to no formal training. Let's make a change. Let's help our people feel confident and eloquent when handling telephone interactions.
My customer communication training will help you to 10X your patient experience to massively impact your Win ratio!
40%
Decrease in No Shows
because all your customer relationships are real connections, right from the start.
64%
Reduction in Longer, Problem Calls
because you're no longer inadvertently upsetting your valued customers.
20%
Increase in Production
because you've built trust with your customers from the beginning, so your win ratio is much higher.
HOW TO WORK WITH ME
Phone Coaching
Telephone skills training for efficient and impactful first impressions with your receptionist and front office team.
Sales Coaching
Treatment Coordinator communication training for consultations to adapt, read the room, and win the start.
Workshops & Keynotes
Book me for your team or appreciation event you are running to provide customer experience training.
Join my mailing list for regular inspiration, tips and techniques to share with your team.
Watch my short video on the 5 Types of Questions as a welcome gift.
Did you know there are different types of questions? Annoyingly, we often default to the question type that doesn't actually help move us towards our goal.
Take a few moments to watch my short video and you'll learn a few of the different types so you can be more conscious of your speaking habits and bring the correct question type to the situation at hand.
Do share this video with the rest of your team to help them make the same change - it's my little thank you for having you join my mailing list.
The "Big Two" of Communication
We are busy trying to communicate our whole lives, but are we doing it effectively? There is so much more to communication than just verbal communication. Amy helps uncover two critical components to ... ...more
Customer Experience ,Phone Communication Sales Communication &Clinical Communication
March 05, 2024•4 min read
Explaining the Obvious: 3 Curses of Knowledge
The "Curse of Knowledge" happens to us all. It is well explained in the book Made to Stick by Chip and Dan Heath. Amy provides three common examples of how patients in orthodontic offices would benefi... ...more
Clinical Communication
June 30, 2021•2 min read
How to Use Your Voice
Your voice paints a picture of you. It is a critical input as clients form first impressions. Amy walks through the acronym PICTURE to describe voice characteristics. She wants you to paint a picture ... ...more
Phone Communication ,Sales Communication Habit &Clinical Communication
October 24, 2020•2 min read
Patient Profiles and Parent Personalities
Even though we are past our COVID days of required PPE, the lessons about personalities still apply. Amy Demas walks through four types of personalities and their reactions to business policies. See w... ...more
Phone Communication ,Sales Communication &Clinical Communication
August 13, 2020•5 min read
Countdown to a 2nd First Impression
After the 2020 COVID lockdown, businesses were offered a unique opportunity to provide a second "first impression" as they re-opened their doors. Amy walks through personality considerations, as well ... ...more
Customer Experience ,Phone Communication Sales Communication &Clinical Communication
April 24, 2020•3 min read
Habit upon Habit - Using Habit Loops
Habit loops are covered well by James Clear and Charles Duhigg. It is the 3-part cycle of a Trigger, Response, and Reward. Amy discusses three core habits she is working on using habit loops. ...more
Phone Communication ,Sales Communication Habit &Clinical Communication
February 07, 2020•4 min read
Our Clients' Experiences
Amy believes in giving back and paying it forward by donating 10% of ALL proceeds to organizations that help others.
