My Key Concept Videos

I created this page to introduce you to my way of working, to my style and energy, and to my concepts.

I'm a boutique consultant, who maybe does things a little bit differently from what you're used to, so it's important to share how I work with you before we get started. I've brought together some key videos for you to watch before you jump on a call with me to talk about your training needs.

The ONLY Communication Training Consultant Specializing In Orthondontic Front-Desk Employees

Saving orthodontists, like you, thousands of dollars in marketing costs every year because your team knows how to win over each patient by looking after them well -

we're here for all your
customer service training and growth needs.

I am Amy & I have worked in EVERY admin role in the practice

Every practice needs an Amy!

Communication etiquette just isn't taught in schools, not even at home anymore - especially since the advent of caller id!

Our team members find themselves in "front of house" roles with little to no formal training. Let's make a change. Let's help our people feel confident and eloquent when handling telephone interactions.

My customer communication training will help you to 10X your patient experience to massively impact your Win ratio!


Decrease in No Shows

because all your customer relationships are real connections, right from the start.


Reduction in Longer, Problem Calls

because you're no longer inadvertently upsetting your valued customers.


Increase in Production

because you've built trust with your customers from the beginning, so your win ratio is much higher.


Phone Coaching

Telephone skills training for efficient and impactful first impressions with your receptionist and front office team.

Sales Coaching

Treatment Coordinator communication training for consultations to adapt, read the room, and win the start.

Workshops & Keynotes

Book me for your team or appreciation event you are running to provide customer experience training.

Join my mailing list for regular inspiration, tips and techniques to share with your team.

Watch my short video on the 5 Types of Questions as a welcome gift.

Did you know there are different types of questions? Annoyingly, we often default to the question type that doesn't actually help move us towards our goal.

Take a few moments to watch my short video and you'll learn a few of the different types so you can be more conscious of your speaking habits and bring the correct question type to the situation at hand.

Do share this video with the rest of your team to help them make the same change - it's my little thank you for having you join my mailing list.

Boy shocked as listening on a cup and string phone

Being Polite and Authentic in Communication

October 01, 20231 min read

Being polite is important in communication, but it can feel contrived and not authentic if you pour it on too much. The right amount is like the subtle spicing of a good dish. It needs to be "just right".

A classic example of politeness we can use on a phone call are what I call the first and last response.

After a caller tells us why they are calling, instead of beginning with, "What's your name?" let's insert a polite and courteous, "Glad to help." Then you can ask, "May I have your name?"

Then at the end of the call instead of saying, "Ok, bye," try, "Have a great day."

 Watch and see what I mean.

CommunicationPhone CommunicationCustomer Experience
blog author image

Amy Demas

Communication trainer and coach for individuals and businesses.

Back to Blog

Our Clients' Experiences

Amy believes in giving back and paying it forward by donating 10% of ALL proceeds to organizations that help others.