My Key Concept Videos
I created this page to introduce you to my way of working, to my style and energy, and to my concepts.
I'm a boutique consultant, who maybe does things a little bit differently from what you're used to, so it's important to share how I work with you before we get started. I've brought together some key videos for you to watch before you jump on a call with me to talk about your training needs.
Hear from Amy
The ONLY Communication Training Consultant Specializing In Orthondontic Front-Desk Employees
Saving orthodontists, like you, thousands of dollars in marketing costs every year because your team knows how to win over each patient by looking after them well -
we're here for all your
customer service training and growth needs.
I am Amy & I have worked in EVERY admin role in the practice
Every practice needs an Amy!
Communication etiquette just isn't taught in schools, not even at home anymore - especially since the advent of caller id!
Our team members find themselves in "front of house" roles with little to no formal training. Let's make a change. Let's help our people feel confident and eloquent when handling telephone interactions.
My customer communication training will help you to 10X your patient experience to massively impact your Win ratio!
40%
Decrease in No Shows
because all your customer relationships are real connections, right from the start.
64%
Reduction in Longer, Problem Calls
because you're no longer inadvertently upsetting your valued customers.
20%
Increase in Production
because you've built trust with your customers from the beginning, so your win ratio is much higher.
HOW TO WORK WITH ME
Phone Coaching
Telephone skills training for efficient and impactful first impressions with your receptionist and front office team.
Sales Coaching
Treatment Coordinator communication training for consultations to adapt, read the room, and win the start.
Workshops & Keynotes
Book me for your team or appreciation event you are running to provide customer experience training.
Join my mailing list for regular inspiration, tips and techniques to share with your team.
Watch my short video on the 5 Types of Questions as a welcome gift.
Did you know there are different types of questions? Annoyingly, we often default to the question type that doesn't actually help move us towards our goal.
Take a few moments to watch my short video and you'll learn a few of the different types so you can be more conscious of your speaking habits and bring the correct question type to the situation at hand.
Do share this video with the rest of your team to help them make the same change - it's my little thank you for having you join my mailing list.
Amy Demas returns as guest of Jill Allen on Hey Docs!
Oh, it was a joy to be with Jill again on her podcast, Hey Docs!
On Spotify:
And on YouTube:
And here is the outline Jill provided:
In this episode, Jill interviews Amy Demas, an engineer turned communication coach, about the importance of effective communication in the dental industry. They discuss the changing landscape of communication and the need to adapt to new technologies and patient preferences. Amy emphasizes the importance of structure and framework in communication, allowing for personalization while maintaining a branded message. They also explore strategies for improving communication skills in the practice, including active listening and empathy. Amy shares her involvement in charitable organizations and the importance of giving back.
Takeaways
Effective communication is crucial in the dental industry, especially as patient preferences and technologies evolve.
Adapting communication strategies to meet the needs of different generations and modes of communication is essential.
Structure and framework provide a foundation for effective communication while allowing for personalization and branding.
Active listening, empathy, and resolving conflicts are key skills for improving communication in the practice.
Supporting charitable organizations and giving back to the community is an important aspect of business.
Chapters
00:00 Introduction and Background
02:28The Importance of Communication in the Dental Industry
06:06 Adapting Communication to the Changing Landscape
09:26 Key Communication Strategies for New Practices
13:36 Making Written Communication More Personable
19:08 Handling Tense Communication Situations
26:14 Improving Communication Skills in the Practice
29:08Supporting Charities and Giving Back
33:58 Conclusion and Farewell
Our Clients' Experiences
Amy believes in giving back and paying it forward by donating 10% of ALL proceeds to organizations that help others.
