Online Privacy Policy
General Data Protection Regulation Compliant
Updated 3rd April 2024
This privacy policy outlines what information (“PERSONAL DATA”) is collected from you (“SUBSCRIBER”) and how that information is handled by Communicate Excellence LLC (the “COMPANY”).
All is done in accordance with the recent General Data Protection Regulation (GDPR).
Summary: The COMPANY provides various ways for you to add your personal information to their database. By clicking on “Submit” “Sign-up” “Buy now” “Purchase” and or any other button that has a similar meaning you are providing your explicit consent to be added to the COMPANY’s communication system. The COMPANY may use any reasonable means of communicating with you based on the information you provide. You may opt-out of this at any time by clicking on the “unsubscribe” button included on all emails sent from Communicate Excellence LLC.
(the “COMPANY”) respects the privacy concerns of the users of its website communicateexcellence.com and the services and or goods provided there (the “SITE”).
The COMPANY provides this privacy statement to explain what information is gathered during a visit to the SITE and how such information may be used.
Please also review the Terms of Use in the main menu of this website which also govern your use of this SITE.
As a general policy, no personally identifiable information (“PERSONAL DATA”), such as your name, address, or e-mail address, is automatically collected from your visit to the SITE. ANY PERSONAL DATA COLLECTED BY THE SITE MUST BE VOLUNTARILY ENTERED BY THE SUBSCRIBER.
PERSONAL DATA is information that specifically identifies you (name, email address, ship to/bill to address, phone number) and can be used to specifically locate you from within the COMPANY’S database and or filing system.
The SITE’S various mailing lists, downloads, special offers, contests, registration forms, and surveys may request that you give the COMPANY contact information such as your Name, Email, Information submitted at the time of submission will be used by the COMPANY to: Communicate Excellence LLC.
To communicate with you regarding products you have purchased, send you my blogs or to send other interesting and helpful business related info;
Email SUBSCRIBER the requested information from the COMPANY;
Email SUBSCRIBER an occasional newsletter from the COMPANY;
Provide SUBSCRIBER access to the requested content from the COMPANY;
PERSONAL DATA submitted voluntarily by the SUBSCRIBER is held:
Within the COMPANY’S Communicate Excellence LLC SITE and database and/or on the COMPANY’S CRM;
Until the SUBSCRIBER requests to be unsubscribed and or up to two years from the time of submitting, whichever comes sooner;
The COMPANY will ask SUBSCRIBER every two years if he or she wants to continue as a SUBSCRIBER to the COMPANY.
The COMPANY is legally processing SUBSCRIBER’S PERSONAL DATA based on the following:
CHOOSE THE ONES THAT ARE APPLICABLE AND REMOVE THE OTHERS
The SUBSCRIBER has given his or her explicit and voluntary consent to the COMPANY;Hosting clients of the COMPANY have a contract with the COMPANY that necessitates the COMPANY having his or her PERSONAL DATA;
PERSONAL DATA is never sold, leased, or shared with any third parties.
A third party is a COMPANY outside of the SUBSCRIBER - COMPANY relationship.
The COMPANY does not store any credit card information it may receive in regard to a specific transaction and/or billing arrangement except as necessary to complete and satisfy its rights and obligations with regard to such transaction, billing arrangement, and/or as otherwise authorized by a user.
All credit card information is handled by Stripe and PayPal.
The COMPANY may disclose SUBSCRIBER information in special cases when required by legal and or law enforcement and only when required by law. If the COMPANY has reasonable reason(s) to believe that disclosing PERSONAL DATA held by the COMPANY is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with the COMPANY’S rights or property, other users of the SITE, and or anyone else that could be harmed by such activities, then the COMPANY will work with the appropriate and legitimate law enforcement and or legal authorities to make sure that the PERSONAL DATA is handled in accordance with the applicable laws.
As a subscriber and/or user of the SITE, you have the following rights:
Transparent information from the COMPANY regarding how they communicate and interact with the SUBSCRIBER;The right to hear back from the COMPANY regarding any inquiry into SUBSCRIBER’S PERSONAL DATA;To request correction of PERSONAL DATA from the COMPANY;Access to SUBSCRIBER’S PERSONAL DATA including knowing the purposes that the data is used for;To request erasure from the COMPANY’S records provided that there are not overriding legal, public interest, or legitimate interests;To a restriction on the processing of the PERSONAL DATA;Data portability of PERSONAL DATA (having a record provided to you that is readable and commonly used that outlines the PERSONAL DATA the COMPANY has on you).
To object to processing of PERSONAL DATA - the COMPANYshall no longer process the SUBSCRIBER’S PERSONAL DATA unless the COMPANY demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the SUBSCRIBER or for the establishment, exercise or defence of legal claims. To file a complaint with the supervisory authority;The right to unsubscribe at any time (withdraw consent).
Profiling means any form of automated processing of PERSONAL DATA consisting of the use of PERSONAL DATA to evaluate certain personal aspects relating to a SUBSCRIBER, in particular to analyse or predict aspects concerning that SUBSCRIBER’S performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements;The COMPANY DOES NOT ENGAGE IN ANY SORT OF PROFILING OF ITS SUBSCRIBERS BASED ON PERSONAL DATA.
The COMPANY recognizes the special obligation to protect PERSONAL DATA obtained from children age 13 and under.IF YOU ARE 13 YEARS OLD OR YOUNGER, THE COMPANY REQUESTS THAT YOU NOT SUBMIT ANY PERSONAL INFORMATION TO THE SITE OR TO THE COMPANY.If the COMPANY discovers that a child age 13 or younger has signed up on the SITE and or provided the COMPANY with PERSONAL DATA, the COMPANY will delete that child’s PERSONAL DATA from our records.The COMPANY nonetheless encourages parents to go online with their kids. Here are a few tips to help make a child’s online experience safer:
Teach kids never to give personal information, unless supervised by a parent or responsible adult. Includes name, address, phone, school, etc.Know the sites your kids are visiting and which sites are appropriate.Look for Website privacy policies. Know how your child’s information is treated.Check out the Federal Trade Commission’s (FTC) site for more tips on protecting children's privacy online.
Cookies are pieces of information that a website transfers to an individual’s computer hard drive for record keeping purposes.
Cookies make using the COMPANY’S SITE easier by saving your passwords and preferences for you.These cookies are restricted for use only on COMPANY’S SITE, and do not transfer any PERSONAL DATA to any other party. Most browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or indicate when a cookie is being sent. Please consult the technical information relevant to your browser for instructions.If you choose to disable your cookies setting or refuse to accept a cookie, some parts of the SITE may not function properly or may be considerably slower.
Neither the COMPANY nor the SITE knowingly permit the use of malware, spyware, viruses, and/or other similar types of software.
The COMPANY is not responsible for the content or practices of third party websites that may be linked to the SITE. The COMPANY is also not responsible for any information that you might share with such linked websites. You should refer to each website’s respective privacy policy and practices prior to disclosing any information.
Guests of the SITE are solely responsible for the content of messages they post on the COMPANY’s forums, such as chat rooms and bulletin boards. Users should be aware that when they voluntarily disclose personal information (e.g., user name, e-mail address, phone number) on the bulletin boards or in the chat areas, that information can be collected and used by others and may result in unsolicited messages from other people.
You are responsible for the personal information you choose to submit in these instances. Please take care when using these features.
The SITE provides the SUBSCRIBER the opportunity to opt-in to receive communications from the COMPANY at the point(s) where PERSONAL DATA information is required to be voluntarily entered by the SUBSCRIBER.
The SUBSCRIBER always has the option of removing their PERSONAL DATA from any communications list in order to discontinue any such future communications. In order to ensure immediate removal from any list, please follow the specific instructions set forth within the communications you receive from the COMPANY, which you no longer wish to receive.If you are unsuccessful in completing the instructions specified in any such communication, please email the COMPANY at using the and simply request to unsubscribe.
Unsubscribe from all communications from the COMPANY
Unsubscribe from a specific set of communications from the COMPANY.
If you have any complaints or concerns about the COMPANY or about this privacy statement, please contact:
Via the COMPANY’S contact form at in the main menu or via regular mail: Lower House, Far Moor Lane, Redditch B98 0GG
Information provided by you via general email inquiries to the COMPANY such as your email address is used only to respond to your inquiries in the ordinary course of business, and is never shared with third parties.
Security for all PERSONAL DATA is extremely important to the COMPANY.Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while the COMPANY strives to protect SUBSCRIBER’S PERSONAL DATA, the COMPANY cannot ensure or warrant the security of any PERSONAL DATA the SUBSCRIBER transmits via the internet. By transmitting any such information to the COMPANY, SUBSCRIBER accepts that he or she does so at their own risk.
Customer lists and information are properly considered assets of a business. If COMPANY merges with another entity, or if it sells its assets to another entity, the COMPANY’S customer list and information would be included among the assets transferred.
SUBSCRIBER would be given the opportunity to unsubscribe both before and after the sale.
By using the SITE, the SUBSCRIBER accepts the policies and restrictions set forth in this Online Privacy Policy. If you do not agree to this policy, please do not use the SITE. This Online Privacy Policy may be revised from time to time by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Online Privacy Policy to which you are bound.
Saving orthodontists, like you, thousands of dollars in marketing costs every year because your team knows how to win over each patient by looking after them well -
we're here for all your
customer service training and growth needs.
Communication etiquette just isn't taught in schools, not even at home anymore - especially since the advent of caller id!
Our team members find themselves in "front of house" roles with little to no formal training. Let's make a change. Let's help our people feel confident and eloquent when handling telephone interactions.
because all your customer relationships are real connections, right from the start.
because you're no longer inadvertently upsetting your valued customers.
because you've built trust with your customers from the beginning, so your win ratio is much higher.
Telephone skills training for efficient and impactful first impressions with your receptionist and front office team.
Treatment Coordinator communication training for consultations to adapt, read the room, and win the start.
Book me for your team or appreciation event you are running to provide customer experience training.
Did you know there are different types of questions? Annoyingly, we often default to the question type that doesn't actually help move us towards our goal.
Take a few moments to watch my short video and you'll learn a few of the different types so you can be more conscious of your speaking habits and bring the correct question type to the situation at hand.
Do share this video with the rest of your team to help them make the same change - it's my little thank you for having you join my mailing list.
There is something special about a new year with its new beginnings, new intentions, new possibilities, new calendars, and new planners. All seems fresh and the possibilities are endless.
But if it is possible, does it necessarily mean is it probable?
Our family enjoys going to CiCi’s Pizza. “Welcome to CiCi’s!”
On one particular instance, prominently displayed at the front door was a sign offering a $250 prize for anyone who could meet “The Challenge”. The rules included eating a 28-inch pizza and drinking a large soda, without ice, in 60 minutes. No standing, no throwing up.
Now is this possible? Yes—according to the sign, one person had succeeded.
Is this probable? No—so far only one had succeeded while over 40 people had accepted the challenge.
So what is the difference between possible and probable?
The dictionary says that possible means, “capable of happening, existing, or being true without contradicting proven facts, laws, or circumstances—capable of occurring or being done”. Common words—”it could happen”.
The dictionary says that probable means, “likely to happen or to be true”. Common words—more than likely, “it will happen”
This is the time of the year when we make resolutions or add things to our “bucket list”. Each of these things falls into the category of possible or probable. Some things that determine where they fall include your expectations and effort.
When we walked into CiCi’s, we saw the challenge and determined that it was something we could possibly do, (we like pizza and how hard could it be?) — but probably would not do because we did not expect to win and were not willing to make the effort to win, and so far, only one had succeeded.
Think about the resolutions you have made for yourself and your team. Then categorize them into Possible and Probable. Finally, see how many you can transition from Possible (it could happen) to Probable (it will happen) by providing the correct expectation, effort, or resources.
Remember, it’s your list—it’s your choice. You can turn “possibility” into “probability” with the plan and effort it takes to meet your expectations.
And what would that look like? Success!
Start the new year and new decade off right by empowering yourself and your team with the first book of its kind! Communicate Excellence: A Guide to Authentic, Positive, Consistent Front Desk Communication is a resource that should be in every practice.
Learn how to improve EVERY communication and call!
Learn from the communication expert, Amy Demas, as she shares her insights after evaluating over 15,000 calls EACH year. Then consider…
Find Communicate Excellence: A Guide to Authentic, Positive, Consistent Front Desk Communication wherever books are sold.