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Our Clients' Experiences

What Our Clients are Saying

Our Clients' Experiences

What Our Clients are Saying

The ONLY Communication Training Consultant Specializing In Orthondontic Front-Desk Employees

Saving orthodontists, like you, thousands of dollars in marketing costs every year because your team knows how to win over each patient by looking after them well -

we're here for all your
customer service training and growth needs.

I am Amy & I have worked in EVERY admin role in the practice

Every practice needs an Amy!


Communication etiquette just isn't taught in schools, not even at home anymore - especially since the advent of caller id!

Our team members find themselves in "front of house" roles with little to no formal training. Let's make a change. Let's help our people feel confident and eloquent when handling telephone interactions.

My customer communication training will help you to 10X your patient experience to massively impact your Win ratio!

40%

Decrease in No Shows

because all your customer relationships are real connections, right from the start.

64%

Reduction in Longer, Problem Calls

because you're no longer inadvertently upsetting your valued customers.

20%

Increase in Production

because you've built trust with your customers from the beginning, so your win ratio is much higher.

HOW TO WORK WITH ME

Phone Coaching

Telephone skills training for efficient and impactful first impressions with your receptionist and front office team.

Sales Coaching

Treatment Coordinator communication training for consultations to adapt, read the room, and win the start.

Workshops & Keynotes

Book me for your team or appreciation event you are running to provide customer experience training.

Join my mailing list for regular inspiration, tips and techniques to share with your team.

Watch my short video on the 5 Types of Questions as a welcome gift.

Did you know there are different types of questions? Annoyingly, we often default to the question type that doesn't actually help move us towards our goal.

Take a few moments to watch my short video and you'll learn a few of the different types so you can be more conscious of your speaking habits and bring the correct question type to the situation at hand.

Do share this video with the rest of your team to help them make the same change - it's my little thank you for having you join my mailing list.

The "Big Two" of Communication

The "Big Two" of Communication

We are busy trying to communicate our whole lives, but are we doing it effectively? There is so much more to communication than just verbal communication. Amy helps uncover two critical components to ... ...more

Customer Experience ,Phone Communication Sales Communication &Clinical Communication

March 05, 20244 min read

How to be Respectfully Effective with Politeness and Guiding

How to be Respectfully Effective with Politeness and Guiding

We want effectiveness in our communication, but must realize it requires a balance of politeness and guidance. Vanessa Van Edwards calls this a balance between warmth and competence, resulting in char... ...more

Customer Experience ,Phone Communication &Sales Communication

August 22, 20231 min read

3 Gateways from a New Lead to YES!

3 Gateways from a New Lead to YES!

The new patient process for orthodontic offices has three main gateways (decision points) on the journey to "YES" and starting treatment. Amy explains how these gateways come together to provide "Stra... ...more

Customer Experience ,Phone Communication Sales Communication &Metrics

June 16, 20231 min read

Amy Demas with Jill Allen on Hey Docs! Podcast

Amy Demas with Jill Allen on Hey Docs! Podcast

Amy Demas was the guest of Jill Allen on her podcast, Hey Docs! The title of their discussion is "Learn to Communicate Better." Links are provided for Spotify and YouTube. Take time to listen and wat... ...more

Phone Communication ,Sales Communication Habit &Podcast

March 09, 20230 min read

3 Tools to Handle the Last-Minute Reschedule

3 Tools to Handle the Last-Minute Reschedule

Life happens, schedules change. Last minute reschedules of appointments is inevitable. When these happen for your office there are strategies to help. Amy Demas provides a video to explain three disti... ...more

Phone Communication ,Sales Communication &Scheduling

June 10, 20213 min read

How to Use Your Voice

How to Use Your Voice

Your voice paints a picture of you. It is a critical input as clients form first impressions. Amy walks through the acronym PICTURE to describe voice characteristics. She wants you to paint a picture ... ...more

Phone Communication ,Sales Communication Habit &Clinical Communication

October 24, 20202 min read

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Our Clients' Experiences

Amy believes in giving back and paying it forward by donating 10% of ALL proceeds to organizations that help others.