Win the Start
Empowering your sales team
to excel
give them the training to embrace the role fully
Win the Start
Empowering your sales team to excel
give them the training to embrace the role fully
Treatment Coordinator Training
Sales training for on-site and virtual consults, follow up and more
Meeting and greeting the patient is easy, the painful piece is often the "money" conversation - let's help your team gain that inner confidence to "win the start".
I'm Amy and my training program helps your Treatment Coordinators improve their sales conversion rates. I provide sales coaching to ease the path of signing up new patient starts in your Orthodontic practice which directly impacts your bottom line.
Be the practice that encourages generational and community relationships with its patients - as each generation grows, they continue to bring their kids, and when they grow up they bring their kids and regularly refer you to their friends! Long-term loyalty is built with great customer service and my training will give you reassurance that your team is delivering time and again.
Specific Training for your Treatment Coordinator Sales team
A Treatment Coordinator is more than a sales role. They are the mentors empowering a new patient to achieve a dream of attainable orthodontic care.
Empower them! Sign up for coaching!
A Treatment Coordinator is more than a sales role. They are the mentors empowering a new patient to achieve a dream of attainable orthodontic care.
Empower them! Sign up for coaching!
TC Sales Training
Learn to close the sale and increase conversion rates
Master how to respond to different personalities
Become comfortable and fluid with rebuttals
Get the patient's buy-in at every step of the process to reduce the number of failed conversions
Learn to be their mentor and guide them with confidence
All Packages Include:
Coaching & accountability - Online Library Portal - Standardized training - Options for remote & on-site initial training
Ensure your customer service matches your quality patient care. Combine customer service training with award-winning coaching.
Join Amy's mailing list today and receive her WIN the START training as a thank you!
Sometimes we are so focused on getting a new patient to sign the contract that we can forget and bypass the natural milestones that need to occur during the exam process.
What Our Clients Are Saying
My customer communication training will help you to 10X your patient experience to massively impact your Win ratio!
40%
Decrease in No Shows
because all your customer relationships are real connections, right from the start.
64%
Reduction in Longer, Problem Calls
because you're no longer inadvertently upsetting your valued customers.
20%
Increase in Production
because you've built trust with your customers from the beginning, so your win ratio is much higher.
HOW TO WORK WITH ME
Phone Coaching
Telephone skills training for efficient and impactful first impressions with your receptionist and front office team.
Sales Coaching
Treatment Coordinator communication training for consultations to adapt, read the room, and win the start.
Workshops & Keynotes
Book me for your team or appreciation event you are running to provide customer experience training.
What is the Impact of Stress on Performance?
Is there an impact of stress on performance? Yes; of course. You may think it is always a negative impact but that is not always the case. We actually need some stress in order to reach our ideal performance.
The stress we are talking about today is when it is too high and for too long. In that scenario, performance falls off.
How do we minimize the impact of too much pressure? First, we need to understand the correlation of stress to performance.
Inverted-U Model or Yerkes-Dodson Law
The Yerkes-Dodson Law correlates the impact of stress on performance. It illustrates there is an ideal amount of stress where the best output is achieved.
Without enough stress, boredom sets in and output is low. Conversely, with too much stress, anxiety sets in, and performance again is low.
Here is a fascinating thing, the inverted u-curve is not static. It is dynamic. We can help shift the curve for our teams with continued practice and mastery of skills.
What this means for us and our teams is that we can handle more stress before performance degrades. That is great news!
Skill Mastery and Margin
Another benefit of skill mastery is it provides margin for any “shrinkage” of performance. Let’s face it, sometimes we are in survival mode and barely keeping our head above water.
If we have expanded our skills and habits then should we have a temporary slip, there is margin to absorb it without negative impact on the customer experience.
Survival Mode Warning Signs – Watch Your Metrics
So how do you know if your team has been in survival mode too long? Watch your metrics and perk up your observation skills for the following warning indicators:
Increase in longer calls
More calls beginning with an immediate hold
Customers expressing increased frustration
Politeness and courteous tone dropping off
Take Action
Finally, do something! Ignoring the issue doesn’t make it go away. Some action steps you may need to take include:
Hire additional help
Incorporate more practice to master skills
Teach stress management skills
Your team, customers, and your business will thank you!
What Our Clients are Saying
Preferred Provider For:
As a bonus for being a member of these organizations you will receive a discount on my services.
Schulman Group leaders say
“The Schulman Group is pleased to call Amy Demas/Communicate Excellence one of our valued preferred consultants and a huge advocate for our educational programming efforts. Her "can do" attitude has served the group in many capacities over the years…..as a consultant, as a program speaker and most recently served as moderator for our Doctor and Team Meeting. As speaker and consultant, Amy offers invaluable insight on communication skills for all orthodontic team members and has helped a number of our members streamline and improve office interactions with patients.”
Emily, Mari's List says
"Amy Demas is a shining star when it comes to training front desk staff, scheduling coordinators and treatment coordinators. She truly communicates excellence. Mari's List feels confident endorsing Amy because of her long history of exceptional professionalism and glowing reviews from our members."
Amy believes in giving back and paying it forward by donating 10% of ALL proceeds to organizations that help others.
Click on any logo to learn more about the organization.
As a survivor of a rare cancer I love riding each year and raising funds for the research to beat rare cancers. 100% of all raised funds go to research.
I have enjoyed building boxes for children around the world. And having lived in Charlotte I even was able to pack crates of boxes.
I am a PEO Sister. This organization has helped women "reach for the stars" by providing $400 million in educational assistance. They even have their own college.
As a parent with two children have been treated by Shriner's Hospital, I love to give back. They provide free care for those in need.
