Hi! I'm Amy Demas

Let me show you how my past will empower the practice of your future.

Hi! I'm Amy Demas

Let me show you how my past will empower the practice of your future.

Why am I the best coach for your team?

  • Worked as a Vice President at Bank of America

  • Awarded over 56 U.S. Patents for statistical and process development work

  • Earned Green Belt Six Sigma certification

  • Inventor of the Year at Bank of America in 2008

  • Received Distinguished Toastmaster title and am an award-winning communication evaluator

  • One of the first 1000 women to ever attend the United States Military Academy

  • Received a BS in Mechanical Engineering from

    Missouri University of Science & Technology

  • Earned an MBA

I am here to help you deliver superior customer service, streamline communication and save thousands of marketing dollars by establishing better relationships with patients.

I am so proud to be recommended by 100% of Doctors AND Staff

I believe in establishing trust among doctors, their staff and patients and instilling confidence in front desk employees. No more “gotcha” calls or walking on eggshells.

Accountability

Respect

Trust

Honesty

Expertise

I would highly recommend her coaching program to any practice looking to enhance their patient communication!

Dr. Lance Miller, Keene Orthodontic Specialists

Preferred Provider For:

As a bonus for being a member of these organizations you will receive a discount on my services.

Schulman Group leaders say

“The Schulman Group is pleased to call Amy Demas/Communicate Excellence one of our valued preferred consultants and a huge advocate for our educational programming efforts. Her "can do" attitude has served the group in many capacities over the years…..as a consultant, as a program speaker and most recently served as moderator for our Doctor and Team Meeting. As speaker and consultant, Amy offers invaluable insight on communication skills for all orthodontic team members and has helped a number of our members streamline and improve office interactions with patients.”

Emily, Mari's List says

"Amy Demas is a shining star when it comes to training front desk staff, scheduling coordinators and treatment coordinators. She truly communicates excellence. Mari's List feels confident endorsing Amy because of her long history of exceptional professionalism and glowing reviews from our members."

HOW TO WORK WITH ME

Phone Coaching

Telephone skills training for efficient and impactful first impressions with your receptionist and front office team.

Sales Coaching

Treatment Coordinator communication training for consultations to adapt, read the room, and win the start.

Workshops & Keynotes

Book me for your team or appreciation event you are running to provide customer experience training.

Join my mailing list for regular inspiration, tips and techniques to share with your team.

Watch my short video on the 5 Types of Questions as a welcome gift.

Did you know there are different types of questions? Annoyingly, we often default to the question type that doesn't actually help move us towards our goal.

Take a few moments to watch my short video and you'll learn a few of the different types so you can be more conscious of your speaking habits and bring the correct question type to the situation at hand.

Do share this video with the rest of your team to help them make the same change - it's my little thank you for having you join my mailing list.

dart in bullseye

New Intentions. New Possibilities…But Are They Probable?

January 02, 20203 min read

There is something special about a new year with its new beginnings, new intentions, new possibilities, new calendars, and new planners. All seems fresh and the possibilities are endless.

But if it is possible, does it necessarily mean is it probable?

Our family enjoys going to CiCi’s Pizza. “Welcome to CiCi’s!”

On one particular instance, prominently displayed at the front door was a sign offering a $250 prize for anyone who could meet “The Challenge”. The rules included eating a 28-inch pizza and drinking a large soda, without ice, in 60 minutes. No standing, no throwing up.

Now is this possible? Yes—according to the sign, one person had succeeded.

Is this probable? No—so far only one had succeeded while over 40 people had accepted the challenge.

Possible vs Probable

So what is the difference between possible and probable?

The dictionary says that possible means, “capable of happening, existing, or being true without contradicting proven facts, laws, or circumstances—capable of occurring or being done”. Common words—”it could happen”.

The dictionary says that probable means, “likely to happen or to be true”. Common words—more than likely, “it will happen”

New Year Intentions

This is the time of the year when we make resolutions or add things to our “bucket list”. Each of these things falls into the category of possible or probable. Some things that determine where they fall include your expectations and effort.

When we walked into CiCi’s, we saw the challenge and determined that it was something we could possibly do, (we like pizza and how hard could it be?) — but probably would not do because we did not expect to win and were not willing to make the effort to win, and so far, only one had succeeded.

Your List – Your Choice

Think about the resolutions you have made for yourself and your team. Then categorize them into Possible and Probable. Finally, see how many you can transition from Possible (it could happen) to Probable (it will happen) by providing the correct expectation, effort, or resources.

Remember, it’s your list—it’s your choice. You can turn “possibility” into “probability” with the plan and effort it takes to meet your expectations.

And what would that look like? Success!

Set Yourself Up for Probable Success

Start the new year and new decade off right by empowering yourself and your team with the first book of its kind! Communicate Excellence: A Guide to Authentic, Positive, Consistent Front Desk Communication is a resource that should be in every practice.

Learn how to improve EVERY communication and call!

book by Amy Demas

From making a great first impression to proper communication for scheduling and handling difficult patients, [Amy Demas] shows how to dramatically improve conversion rates, build your practice, and create raving fans in the process. Implementing her time-tested methods will help build teamwork and reap big profits for your practice!

John McGill

Learn from the communication expert, Amy Demas, as she shares her insights after evaluating over 15,000 calls EACH year. Then consider…

If you don’t have time to do it right, when will you have time to do it over?

Coach John Wooden

Find Communicate Excellence: A Guide to Authentic, Positive, Consistent Front Desk Communication wherever books are sold.

blog author image

Amy Demas

Communication trainer and coach for individuals and businesses.

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