I'd love to hear from you - use either my calendar to book a call or scroll below to send me a message & I look forward to chatting with you soon.
Feel free to complete the form below if you don't need to jump in my calendar,
and I'll get right back to you.
Hear from Amy
The ONLY Communication Training Consultant Specializing In Orthondontic Front-Desk Employees
Saving orthodontists, like you, thousands of dollars in marketing costs every year because your team knows how to win over each patient by looking after them well -
we're here for all your
customer service training and growth needs.
I am Amy & I have worked in EVERY admin role in the practice
Every practice needs an Amy!
Communication etiquette just isn't taught in schools, not even at home anymore - especially since the advent of caller id!
Our team members find themselves in "front of house" roles with little to no formal training. Let's make a change. Let's help our people feel confident and eloquent when handling telephone interactions.
My customer communication training will help you to 10X your patient experience to massively impact your Win ratio!
40%
Decrease in No Shows
because all your customer relationships are real connections, right from the start.
64%
Reduction in Longer, Problem Calls
because you're no longer inadvertently upsetting your valued customers.
20%
Increase in Production
because you've built trust with your customers from the beginning, so your win ratio is much higher.
HOW TO WORK WITH ME
Phone Coaching
Telephone skills training for efficient and impactful first impressions with your receptionist and front office team.
Sales Coaching
Treatment Coordinator communication training for consultations to adapt, read the room, and win the start.
Workshops & Keynotes
Book me for your team or appreciation event you are running to provide customer experience training.
Join my mailing list for regular inspiration, tips and techniques to share with your team.
Watch my short video on the 5 Types of Questions as a welcome gift.
Did you know there are different types of questions? Annoyingly, we often default to the question type that doesn't actually help move us towards our goal.
Take a few moments to watch my short video and you'll learn a few of the different types so you can be more conscious of your speaking habits and bring the correct question type to the situation at hand.
Do share this video with the rest of your team to help them make the same change - it's my little thank you for having you join my mailing list.
Amy Demas as guest of Dr. Dustin Burleson on Ask the Expert podcast
Listen as Amy Demas and Dr. Dustin Burleson discuss a variety of topics on his podcast, Ask the Expert. ...more
Customer Experience ,Podcast &Metrics
February 24, 2024•0 min read
3 Gateways from a New Lead to YES!
The new patient process for orthodontic offices has three main gateways (decision points) on the journey to "YES" and starting treatment. Amy explains how these gateways come together to provide "Stra... ...more
Customer Experience ,Phone Communication Sales Communication &Metrics
June 16, 2023•1 min read
5 Ways to Reduce No-Show Rates
When patients no-show their appointments, everyone loses. Amy elaborates on five strategies to help reduce missed appointments. She also shows how missed appointments impact your bottom line. ...more
Customer Experience ,Phone Communication Sales Communication &Metrics
August 30, 2020•6 min read
Cause and Effect – Getting Where We Want To Go
Most business owners track several lagging metrics or indicators. And they should. But Amy takes time to walk through the importance of leading indicators for Scheduling Coordinators and Receptionists... ...more
Phone Communication ,Metrics
July 01, 2020•2 min read
New Intentions. New Possibilities…But Are They Probable?
A new year holds so much promise. We set goals and intentions. Amy has a new release with her book, Communicate Excellence, to help you set yourself up for probable success! ...more
Phone Communication ,Sales Communication Habit Metrics &Clinical Communication
January 02, 2020•3 min read
What is the Impact of Stress on Performance?
It is no surprise that stress impacts performance. We all have felt it, but Amy Demas takes time to show and explain the Yerkes-Dodson Law that illustrates it clearly. ...more
Metrics
May 31, 2019•2 min read
Our Clients' Experiences
Amy believes in giving back and paying it forward by donating 10% of ALL proceeds to organizations that help others.
