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Hear from Amy
The ONLY Communication Training Consultant Specializing In Orthondontic Front-Desk Employees
Saving orthodontists, like you, thousands of dollars in marketing costs every year because your team knows how to win over each patient by looking after them well -
we're here for all your
customer service training and growth needs.
I am Amy & I have worked in EVERY admin role in the practice
Every practice needs an Amy!
Communication etiquette just isn't taught in schools, not even at home anymore - especially since the advent of caller id!
Our team members find themselves in "front of house" roles with little to no formal training. Let's make a change. Let's help our people feel confident and eloquent when handling telephone interactions.
My customer communication training will help you to 10X your patient experience to massively impact your Win ratio!
40%
Decrease in No Shows
because all your customer relationships are real connections, right from the start.
64%
Reduction in Longer, Problem Calls
because you're no longer inadvertently upsetting your valued customers.
20%
Increase in Production
because you've built trust with your customers from the beginning, so your win ratio is much higher.
HOW TO WORK WITH ME
Phone Coaching
Telephone skills training for efficient and impactful first impressions with your receptionist and front office team.
Sales Coaching
Treatment Coordinator communication training for consultations to adapt, read the room, and win the start.
Workshops & Keynotes
Book me for your team or appreciation event you are running to provide customer experience training.
Join my mailing list for regular inspiration, tips and techniques to share with your team.
Watch my short video on the 5 Types of Questions as a welcome gift.
Did you know there are different types of questions? Annoyingly, we often default to the question type that doesn't actually help move us towards our goal.
Take a few moments to watch my short video and you'll learn a few of the different types so you can be more conscious of your speaking habits and bring the correct question type to the situation at hand.
Do share this video with the rest of your team to help them make the same change - it's my little thank you for having you join my mailing list.
New Intentions. New Possibilities…But Are They Probable?
There is something special about a new year with its new beginnings, new intentions, new possibilities, new calendars, and new planners. All seems fresh and the possibilities are endless.
But if it is possible, does it necessarily mean is it probable?
Our family enjoys going to CiCi’s Pizza. “Welcome to CiCi’s!”
On one particular instance, prominently displayed at the front door was a sign offering a $250 prize for anyone who could meet “The Challenge”. The rules included eating a 28-inch pizza and drinking a large soda, without ice, in 60 minutes. No standing, no throwing up.
Now is this possible? Yes—according to the sign, one person had succeeded.
Is this probable? No—so far only one had succeeded while over 40 people had accepted the challenge.
Possible vs Probable
So what is the difference between possible and probable?
The dictionary says that possible means, “capable of happening, existing, or being true without contradicting proven facts, laws, or circumstances—capable of occurring or being done”. Common words—”it could happen”.
The dictionary says that probable means, “likely to happen or to be true”. Common words—more than likely, “it will happen”
New Year Intentions
This is the time of the year when we make resolutions or add things to our “bucket list”. Each of these things falls into the category of possible or probable. Some things that determine where they fall include your expectations and effort.
When we walked into CiCi’s, we saw the challenge and determined that it was something we could possibly do, (we like pizza and how hard could it be?) — but probably would not do because we did not expect to win and were not willing to make the effort to win, and so far, only one had succeeded.
Your List – Your Choice
Think about the resolutions you have made for yourself and your team. Then categorize them into Possible and Probable. Finally, see how many you can transition from Possible (it could happen) to Probable (it will happen) by providing the correct expectation, effort, or resources.
Remember, it’s your list—it’s your choice. You can turn “possibility” into “probability” with the plan and effort it takes to meet your expectations.
And what would that look like? Success!
Set Yourself Up for Probable Success
Start the new year and new decade off right by empowering yourself and your team with the first book of its kind! Communicate Excellence: A Guide to Authentic, Positive, Consistent Front Desk Communication is a resource that should be in every practice.
Learn how to improve EVERY communication and call!
From making a great first impression to proper communication for scheduling and handling difficult patients, [Amy Demas] shows how to dramatically improve conversion rates, build your practice, and create raving fans in the process. Implementing her time-tested methods will help build teamwork and reap big profits for your practice!
John McGill
Learn from the communication expert, Amy Demas, as she shares her insights after evaluating over 15,000 calls EACH year. Then consider…
If you don’t have time to do it right, when will you have time to do it over?
Coach John Wooden
Find Communicate Excellence: A Guide to Authentic, Positive, Consistent Front Desk Communication wherever books are sold.
Our Clients' Experiences
Amy believes in giving back and paying it forward by donating 10% of ALL proceeds to organizations that help others.
