I'd love to hear from you - use either my calendar to book a call or scroll below to send me a message & I look forward to chatting with you soon.
Feel free to complete the form below if you don't need to jump in my calendar,
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Hear from Amy
The ONLY Communication Training Consultant Specializing In Orthondontic Front-Desk Employees
Saving orthodontists, like you, thousands of dollars in marketing costs every year because your team knows how to win over each patient by looking after them well -
we're here for all your
customer service training and growth needs.
I am Amy & I have worked in EVERY admin role in the practice
Every practice needs an Amy!
Communication etiquette just isn't taught in schools, not even at home anymore - especially since the advent of caller id!
Our team members find themselves in "front of house" roles with little to no formal training. Let's make a change. Let's help our people feel confident and eloquent when handling telephone interactions.
My customer communication training will help you to 10X your patient experience to massively impact your Win ratio!
40%
Decrease in No Shows
because all your customer relationships are real connections, right from the start.
64%
Reduction in Longer, Problem Calls
because you're no longer inadvertently upsetting your valued customers.
20%
Increase in Production
because you've built trust with your customers from the beginning, so your win ratio is much higher.
HOW TO WORK WITH ME
Phone Coaching
Telephone skills training for efficient and impactful first impressions with your receptionist and front office team.
Sales Coaching
Treatment Coordinator communication training for consultations to adapt, read the room, and win the start.
Workshops & Keynotes
Book me for your team or appreciation event you are running to provide customer experience training.
Join my mailing list for regular inspiration, tips and techniques to share with your team.
Watch my short video on the 5 Types of Questions as a welcome gift.
Did you know there are different types of questions? Annoyingly, we often default to the question type that doesn't actually help move us towards our goal.
Take a few moments to watch my short video and you'll learn a few of the different types so you can be more conscious of your speaking habits and bring the correct question type to the situation at hand.
Do share this video with the rest of your team to help them make the same change - it's my little thank you for having you join my mailing list.
Amy Demas returns as guest of Jill Allen on Hey Docs!
Amy Demas returns to be on Hey Docs podcast with Jill Allen. Their talk is titled, "Beyond Words: Communication Mastery." Links are provided for Spotify and YouTube. Take time to watch and listen. ...more
Customer Experience ,Podcast
March 08, 2024•1 min read
Amy Demas as guest of Dr. Dustin Burleson on Ask the Expert podcast
Listen as Amy Demas and Dr. Dustin Burleson discuss a variety of topics on his podcast, Ask the Expert. ...more
Customer Experience ,Podcast &Metrics
February 24, 2024•0 min read
Amy Demas as guest of Dean Steinman
Amy Demas was the guest of Dean Steinman on the Ortho Marketing podcast. The discussion was titled as, "3 Things That Can Change Your Practice Today." Links are provided for Spotify and YouTube. Take ... ...more
Podcast
April 17, 2023•0 min read
Amy Demas with Jill Allen on Hey Docs! Podcast
Amy Demas was the guest of Jill Allen on her podcast, Hey Docs! The title of their discussion is "Learn to Communicate Better." Links are provided for Spotify and YouTube. Take time to listen and wat... ...more
Phone Communication ,Sales Communication Habit &Podcast
March 09, 2023•0 min read
Amy Demas with Dr. Glenn Krieger on Orthopreneurs Podcast
Amy Demas was the guest of Dr. Glenn Krieger on Orthopreneurs podcast. The title is "How to Talk to New Patients." Links are provided for Spotify and YouTube. Take time to listen and watch. ...more
Customer Experience ,Phone Communication &Podcast
September 06, 2022•2 min read
Amy Demas on Aligner Insider podcast
Amy Demas was the guest on the Aligner Insider podcast. Their discussion was titled, "How to Transform Your Front Desk." Take time to listen. ...more
Podcast
May 11, 2021•0 min read
Our Clients' Experiences
Amy believes in giving back and paying it forward by donating 10% of ALL proceeds to organizations that help others.
