Saving orthodontists, like you, thousands of dollars in marketing costs every year because your team knows how to win over each patient by looking after them well -
we're here for all your
customer service training and growth needs.
Communication etiquette just isn't taught in schools, not even at home anymore - especially since the advent of caller id!
Our team members find themselves in "front of house" roles with little to no formal training. Let's make a change. Let's help our people feel confident and eloquent when handling telephone interactions.
because all your customer relationships are real connections, right from the start.
because you're no longer inadvertently upsetting your valued customers.
because you've built trust with your customers from the beginning, so your win ratio is much higher.
Telephone skills training for efficient and impactful first impressions with your receptionist and front office team.
Treatment Coordinator communication training for consultations to adapt, read the room, and win the start.
Book me for your team or appreciation event you are running to provide customer experience training.
Did you know there are different types of questions? Annoyingly, we often default to the question type that doesn't actually help move us towards our goal.
Take a few moments to watch my short video and you'll learn a few of the different types so you can be more conscious of your speaking habits and bring the correct question type to the situation at hand.
Do share this video with the rest of your team to help them make the same change - it's my little thank you for having you join my mailing list.
Oh, it was a joy to be with Jill again on her podcast, Hey Docs!
On Spotify:
And on YouTube:
In this episode, Jill interviews Amy Demas, an engineer turned communication coach, about the importance of effective communication in the dental industry. They discuss the changing landscape of communication and the need to adapt to new technologies and patient preferences. Amy emphasizes the importance of structure and framework in communication, allowing for personalization while maintaining a branded message. They also explore strategies for improving communication skills in the practice, including active listening and empathy. Amy shares her involvement in charitable organizations and the importance of giving back.
Takeaways
Effective communication is crucial in the dental industry, especially as patient preferences and technologies evolve.
Adapting communication strategies to meet the needs of different generations and modes of communication is essential.
Structure and framework provide a foundation for effective communication while allowing for personalization and branding.
Active listening, empathy, and resolving conflicts are key skills for improving communication in the practice.
Supporting charitable organizations and giving back to the community is an important aspect of business.