Amy Demas with Dr. Glenn Krieger on Orthopreneurs Podcast
It is always an honor to be with Glenn, whether at OP Summit, on his podcast, or in person.
Learn how to answer new patient calls!
I am honored that our session together is still one of the top dozen podcasts he has held!
If you like to listen on Spotify:
And if you like to watch on YouTube:
Below is the description, as provided by Glenn:
Most of us have had the experience of calling a medical office or any other business and felt disappointed at how the person at the other end answered the call and how the conversation went.
Sometimes, it feels more like an interrogation than a conversation, like a drill sergeant talking to a recruit.
Yet this is our first impression of the business, and probably the last one.
A new patient call is a great opportunity to make a lasting first impression and have a conversation that leads to a relationship.
The phone call sets the tone for a new patient's experience in your practice.
But most of us are getting it wrong, even those who think their team is doing it right.
Today on the podcast, I have one of the best communication consultants in our profession.
She is a trainer, coach, and president of Communicate Excellence who has helped many practices, including mine, drastically improve their communication.
Amy's approach to communication, from phone to patient experience inside your practice, is truly amazing.
How does she do it?
Tune in to learn more!
Key Takeaways
- Meet Amy Demas (02:21)
- Why we all need coaches for different aspects of our life (05:37)
- Why orthodontists need to overcome sunk cost bias (10:26)
- Don't ride that dinosaur onto extinction (13:24)
- Using small repeatable habits to improve communication (15:26)
- Six sigma – reduce errors and variations to improve performance (18:16)
- Common areas orthodontist practices can improve in their communication (19:52)
- The Dunning-Kruger effect in ortho (26:37)
- The #1 thing you must do in a new patient call (35:05)
- Miscommunication and a lost quarter (41:50)
Filter my blogs by Category by clicking the relevant button below:
Preferred Provider For:
As a bonus for being a member of these organizations you will receive a discount on my services.
Schulman Group leaders say
“The Schulman Group is pleased to call Amy Demas/Communicate Excellence one of our valued preferred consultants and a huge advocate for our educational programming efforts. Her "can do" attitude has served the group in many capacities over the years…..as a consultant, as a program speaker and most recently served as moderator for our Doctor and Team Meeting. As speaker and consultant, Amy offers invaluable insight on communication skills for all orthodontic team members and has helped a number of our members streamline and improve office interactions with patients.”
Emily, Mari's List says
"Amy Demas is a shining star when it comes to training front desk staff, scheduling coordinators and treatment coordinators. She truly communicates excellence. Mari's List feels confident endorsing Amy because of her long history of exceptional professionalism and glowing reviews from our members."
