Amy Demas returns as guest of Jill Allen on Hey Docs!
Oh, it was a joy to be with Jill again on her podcast, Hey Docs!
On Spotify:
And on YouTube:
And here is the outline Jill provided:
In this episode, Jill interviews Amy Demas, an engineer turned communication coach, about the importance of effective communication in the dental industry. They discuss the changing landscape of communication and the need to adapt to new technologies and patient preferences. Amy emphasizes the importance of structure and framework in communication, allowing for personalization while maintaining a branded message. They also explore strategies for improving communication skills in the practice, including active listening and empathy. Amy shares her involvement in charitable organizations and the importance of giving back.
Takeaways
Effective communication is crucial in the dental industry, especially as patient preferences and technologies evolve.
Adapting communication strategies to meet the needs of different generations and modes of communication is essential.
Structure and framework provide a foundation for effective communication while allowing for personalization and branding.
Active listening, empathy, and resolving conflicts are key skills for improving communication in the practice.
Supporting charitable organizations and giving back to the community is an important aspect of business.
Chapters
00:00 Introduction and Background
02:28The Importance of Communication in the Dental Industry
06:06 Adapting Communication to the Changing Landscape
09:26 Key Communication Strategies for New Practices
13:36 Making Written Communication More Personable
19:08 Handling Tense Communication Situations
26:14 Improving Communication Skills in the Practice
29:08Supporting Charities and Giving Back
33:58 Conclusion and Farewell
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Schulman Group leaders say
“The Schulman Group is pleased to call Amy Demas/Communicate Excellence one of our valued preferred consultants and a huge advocate for our educational programming efforts. Her "can do" attitude has served the group in many capacities over the years…..as a consultant, as a program speaker and most recently served as moderator for our Doctor and Team Meeting. As speaker and consultant, Amy offers invaluable insight on communication skills for all orthodontic team members and has helped a number of our members streamline and improve office interactions with patients.”
Emily, Mari's List says
"Amy Demas is a shining star when it comes to training front desk staff, scheduling coordinators and treatment coordinators. She truly communicates excellence. Mari's List feels confident endorsing Amy because of her long history of exceptional professionalism and glowing reviews from our members."
