Filter my blogs by Category by clicking the relevant button below:
Effective communication is like a great dance. It is learning how to be polite and how to guide. It's a balance of the two!
A true expert in this field is Vanessa van Edwards. I have followed her for years and I recommend you do so as well. Take a moment and sign up for her newsletter. Go on...I'll still be here once you get back.
We must realize that we each have a tendency to lean more toward politeness or guidance. That's ok. The skill is learning how to balance out our tendencies to bring BOTH sides into our interactions. When we do we become RESPECTFULLY EFFECTIVE!
Watch and see what I mean:
And what to we gain from being respectfully effective?
We help them reach their goals
Resulting in happier patients and families
Leading to raving fans who want to refer others to us
Now THAT sounds like a win!
I love to help others learn these skills. I have found it takes more than learning about them. It takes feedback and coaching in a trust-filled environment to see the greatest progress. Reach out and I would love to share more with you.
As a bonus for being a member of these organizations you will receive a discount on my services.
Schulman Group leaders say