Best Word Choice for...VALUE, CLARITY, and TRUST
So...I just kind of want to sort of talk about some things with you…
You begin to wonder if we are actually going to talk about anything.
When we add ambiguity to our language we sound unsure and unconfident. But more importantly, we DEVALUE what we are saying.
The wrong word choice can also have other implications. The three things we can inadvertently do are:
Devalue our work
Give offense or confusion, and,
Break trust
Watch this 7-minute video and see if you notice any of these in your practice.
Then, begin by incorporating one change of habit at a time to elevate your communication.
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Schulman Group leaders say
“The Schulman Group is pleased to call Amy Demas/Communicate Excellence one of our valued preferred consultants and a huge advocate for our educational programming efforts. Her "can do" attitude has served the group in many capacities over the years…..as a consultant, as a program speaker and most recently served as moderator for our Doctor and Team Meeting. As speaker and consultant, Amy offers invaluable insight on communication skills for all orthodontic team members and has helped a number of our members streamline and improve office interactions with patients.”
Emily, Mari's List says
"Amy Demas is a shining star when it comes to training front desk staff, scheduling coordinators and treatment coordinators. She truly communicates excellence. Mari's List feels confident endorsing Amy because of her long history of exceptional professionalism and glowing reviews from our members."
