Communicate Excellence Blog

5 Chapters to Change a Habit habit

To change a habit is rarely easy, even when we...

Patient Flow – No Discombobulation Zone customer experience

Are you ready? I know we are all ready to be...

Countdown to a 2nd First Impression clinical communication customer experience phone communication sales communication

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When “Shock and Awe” Should Not Be a Strategy customer experience phone communication sales communication

We are all thinking ahead to the day when we...

What to Say as You Reschedule Appointments phone communication scheduling

The day will come when we are ready to be back...

Breathe, You’ve Got This! habit

We are in unprecedented times. COVID-19 has all...

Habit upon Habit clinical communication habit phone communication sales communication

Recently I came across a social media post with...

New Intentions. New Possibilities…But Are They Probable? clinical communication habit metrics phone communication sales communication

There is something special about a new year...

3 Ways to Respond to Change habit

The Greek philosopher, Heraclitus, is...

Dare We Talk of Money? phone communication sales communication

The question of how we talk of money on the...

5 Categories of Questions clinical communication phone communication sales communication

“It’s too…(hard, busy…)” clinical communication habit phone communication sales communication

Do you need some cheese with that...

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