Communicate Excellence Blog

Explaining the Obvious: 3 Curses of Knowledge clinical communication

Have you ever wondered why your patients and...

How to Use Your Voice clinical communication habit phone communication sales communication

Are you aware that hearing and experiencing...

Patient Profiles and Parent Personalities clinical communication phone communication sales communication

Patient profiles (personalities) have not...

Countdown to a 2nd First Impression clinical communication customer experience phone communication sales communication

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Habit upon Habit clinical communication habit phone communication sales communication

Recently I came across a social media post with...

New Intentions. New Possibilities…But Are They Probable? clinical communication habit metrics phone communication sales communication

There is something special about a new year...

5 Categories of Questions clinical communication phone communication sales communication

“It’s too…(hard, busy…)” clinical communication habit phone communication sales communication

Do you need some cheese with that...

Do You Have a Plan on What You Say? clinical communication phone communication sales communication

Blah, Blah, Blah

Is this what you sound like to...

Does Your Office Communicate Excellence? clinical communication customer experience phone communication sales communication

I remember moving to a new city and...