Amy Demas returns as guest of Jill Allen on Hey Docs!

Amy Demas returns as guest of Jill Allen on Hey Docs!

Amy Demas returns to be on Hey Docs podcast with Jill Allen. Their talk is titled, "Beyond Words: Communication Mastery." Links are provided for Spotify and YouTube. Take time to watch and listen. ...more

Customer Experience ,Podcast

March 08, 20241 min read

The "Big Two" of Communication

The "Big Two" of Communication

We are busy trying to communicate our whole lives, but are we doing it effectively? There is so much more to communication than just verbal communication. Amy helps uncover two critical components to ... ...more

Customer Experience ,Phone Communication Sales Communication &Clinical Communication

March 05, 20244 min read

Amy Demas as guest of Dr. Dustin Burleson on Ask the Expert podcast

Amy Demas as guest of Dr. Dustin Burleson on Ask the Expert podcast

Listen as Amy Demas and Dr. Dustin Burleson discuss a variety of topics on his podcast, Ask the Expert. ...more

Customer Experience ,Podcast &Metrics

February 24, 20240 min read

How to Effectively Offer Appointments to Patients

How to Effectively Offer Appointments to Patients

Guiding patients through their appointments is critical to the success of timeliness of treatment time. Amy provides helpful structures and insights so you can effectively guide patients in their appo... ...more

Phone Communication ,Scheduling

October 02, 20230 min read

Being Polite and Authentic in Communication

Being Polite and Authentic in Communication

The right amount of politeness is key in communication. It is like the right amount of spicing in a dish. Amy provides insights to the right amount of "polite spicing" in communication. ...more

Customer Experience ,Phone Communication

October 01, 20231 min read

How to be Respectfully Effective with Politeness and Guiding

How to be Respectfully Effective with Politeness and Guiding

We want effectiveness in our communication, but must realize it requires a balance of politeness and guidance. Vanessa Van Edwards calls this a balance between warmth and competence, resulting in char... ...more

Customer Experience ,Phone Communication &Sales Communication

August 22, 20231 min read

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Schulman Group leaders say

“The Schulman Group is pleased to call Amy Demas/Communicate Excellence one of our valued preferred consultants and a huge advocate for our educational programming efforts. Her "can do" attitude has served the group in many capacities over the years…..as a consultant, as a program speaker and most recently served as moderator for our Doctor and Team Meeting. As speaker and consultant, Amy offers invaluable insight on communication skills for all orthodontic team members and has helped a number of our members streamline and improve office interactions with patients.”

Emily, Mari's List says

"Amy Demas is a shining star when it comes to training front desk staff, scheduling coordinators and treatment coordinators. She truly communicates excellence. Mari's List feels confident endorsing Amy because of her long history of exceptional professionalism and glowing reviews from our members."