Communicate Excellence Blog

How to Talk to New Patients - Amy Demas with Glenn Krieger on Orthopreneurs Podcast phone communication podcast

It is always an honor to be with Glenn, whether...

3 Tools to Handle the Last-Minute Reschedule phone communication sales communication scheduling

Let’s face it, keeping calm when frantic...

How to Guide and Offer Appointment Options phone communication scheduling

One vital skill each person on your team must...

How to Use Your Voice clinical communication habit phone communication sales communication

Are you aware that hearing and experiencing...

Improve Your Patient Experience customer experience phone communication sales communication

A key to ensuring you improve your patient...

5 Ways to Reduce No-Show Rates customer experience metrics phone communication sales communication

No-show rates are something we need to keep a...

Patient Profiles and Parent Personalities clinical communication phone communication sales communication

Patient profiles (personalities) have not...

Cause and Effect – Getting Where We Want To Go metrics phone communication

How is your business doing? Are you making...

Countdown to a 2nd First Impression clinical communication customer experience phone communication sales communication

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When “Shock and Awe” Should Not Be a Strategy customer experience phone communication sales communication

We are all thinking ahead to the day when we...

What to Say as You Reschedule Appointments phone communication scheduling

The day will come when we are ready to be back...

Habit upon Habit clinical communication habit phone communication sales communication

Recently I came across a social media post with...

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