Communicate Excellence Blog

3 Tools to Handle the Last-Minute Reschedule phone communication sales communication scheduling

Let’s face it, keeping calm when frantic...

How to Use Your Voice clinical communication habit phone communication sales communication

Are you aware that hearing and experiencing...

Improve Your Patient Experience customer experience phone communication sales communication

A key to ensuring you improve your patient...

5 Ways to Reduce No-Show Rates customer experience metrics phone communication sales communication

No-show rates are something we need to keep a...

Patient Profiles and Parent Personalities clinical communication phone communication sales communication

Patient profiles (personalities) have not...

Countdown to a 2nd First Impression clinical communication customer experience phone communication sales communication

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When “Shock and Awe” Should Not Be a Strategy customer experience phone communication sales communication

We are all thinking ahead to the day when we...

Habit upon Habit clinical communication habit phone communication sales communication

Recently I came across a social media post with...

New Intentions. New Possibilities…But Are They Probable? clinical communication habit metrics phone communication sales communication

There is something special about a new year...

Dare We Talk of Money? phone communication sales communication

The question of how we talk of money on the...

5 Categories of Questions clinical communication phone communication sales communication

“It’s too…(hard, busy…)” clinical communication habit phone communication sales communication

Do you need some cheese with that...

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