How to Effectively Offer Appointments to Patients
Guiding patients through their appointments is critical to the success of timeliness of treatment time. Amy provides helpful structures and insights so you can effectively guide patients in their appo... ...more
Phone Communication ,Scheduling
October 02, 2023•0 min read
Being Polite and Authentic in Communication
The right amount of politeness is key in communication. It is like the right amount of spicing in a dish. Amy provides insights to the right amount of "polite spicing" in communication. ...more
Customer Experience ,Phone Communication
October 01, 2023•0 min read
How to be Respectfully Effective with Politeness and Guiding
When striving to be effective in our communication, we must realize it requires a balance of politeness and guidance. Vanessa Van Edwards calls this a balance between warmth and competence, resulting ... ...more
Customer Experience ,Phone Communication &Sales Communication
August 22, 2023•1 min read
How to Remove Hurdles and Avoid Leading "No's" to Tough Questions
I know sometimes our patients ask us questions where the most direct reply is, "No." I get it. It's effective, but many times it is not received well. Learn how to respond to common tough questions wi... ...more
Customer Experience
August 21, 2023•2 min read
How to Write a Note
Writing a note is a lost art but can create a wonderful memory for the recipient. In our age of electronic communication, many have forgotten this basic skill. Let's learn some tips to make this part ... ...more
Customer Experience ,Habit
July 26, 2023•1 min read
Best Word Choice for...VALUE, CLARITY, and TRUST
Word choice is very important in how we communicate. Amy provides tips on how to remedy the more common word choice errors she observes. ...more
Customer Experience ,Phone Communication
July 22, 2023•1 min read
Preferred Provider For:
As a bonus for being a member of these organizations you will receive a discount on my services.
Schulman Group leaders say
“The Schulman Group is pleased to call Amy Demas/Communicate Excellence one of our valued preferred consultants and a huge advocate for our educational programming efforts. Her "can do" attitude has served the group in many capacities over the years…..as a consultant, as a program speaker and most recently served as moderator for our Doctor and Team Meeting. As speaker and consultant, Amy offers invaluable insight on communication skills for all orthodontic team members and has helped a number of our members streamline and improve office interactions with patients.”
Emily, Mari's List says
"Amy Demas is a shining star when it comes to training front desk staff, scheduling coordinators and treatment coordinators. She truly communicates excellence. Mari's List feels confident endorsing Amy because of her long history of exceptional professionalism and glowing reviews from our members."
